China Ready!

Chinese for Hospitality and Tourism

Catherine Hua Xiang, Xuan Lorna Wang

• Publisher: Routledge
• Year: 2021
• eBook ISBN: 9781351063166
• Edition: 1
• Topic: Languages & Linguistics
• Subtopic: Languages
• Index: Languages & Linguistics

China Ready! prepares students and independent learners to work in the hospitality and tourism industry for high-value tourism business coming from China to English-speaking countries. The book focuses on listening and speaking skills – essential skills for learners.

This book's features include the following:

• Important cultural and social awareness factors for interacting with clients from China

• Vocabulary

• Real-life scenarios

• Situational role playing and interactive listening

• Experiential exercises to encourage learning outside the classroom

The book is aimed at students who have attained the Common European Framework Reference (CEFR) A2 level and will bring them up to the CEFR B2/C1 level or ???? ?? (HSK) 4/5.

Lesson 1 日常礼貌用语

Polite daily expressions

Learning objectives

By the end of this lesson, you will be able to:

• Use the most common expressions and their linguistic functions, such as greeting, answering enquiries and apologizing
• Use polite titles to address guests
• Enhance cultural awareness on politeness in China

Warm-up

1. 1 What polite expressions in Chinese do you already know?
2. 2 What do you know about how politeness works in China?

Key expression: greetings

Listen to and memorize the following key expressions:

1 Nín hǎo 您好！	Hello.
2 Nín zǎo 您早！	Good morning to you.
3 Méi wèn tí 没问题。	No problem.
4 Qǐng wèn 请问, xxx?	Excuse me, xxx?
5 Qǐng zuò 请坐。	Please sit down.
6 Qǐng shāo děng 请稍等。	Please wait a moment.
7 Méi guān xi 没关系。	That’s ok. Not a problem.
8 Duì bu qǐ 对不起。	Sorry.
9 Bú yào jǐn 不要紧。	It’s not a big deal.
10 Bié kè qi 别客气。	You’re welcome.
11 Nín guì xìng 您贵姓？	What’s your surname?
12 Dǎ rǎo nín le 打扰您了。	Sorry to bother you.
13 Xiè xie 谢谢。	Thank you.
14 Xià wǔ hǎo 下午好。	Good afternoon.
15 Wǎn shang hǎo 晚上好。	Good evening.
16 Wǎn ān 晚安。	Good night.
17 Zài jiàn 再见。	Goodbye.
18 Huān yíng nín zài lái 欢迎您再来。	Welcome back.
19 Nín màn zǒu 您慢走。	You take care (literally: you go slowly.)
20 Zhù nín yí lù píng ān 祝您一路平安。	Wishing you a safe journey.

a yǔ yīn 语音 Phonetics

1. 1 biàn yīn biàn dú 辨音辨读 Read aloud the following words, paying specific attention to the accuracy of your pronunciation and tone:
   nín hǎo méi wèn tí qǐng zuò qǐng shāo děng méi guān xi duì bu qǐ bú yào jǐn bié kè qi xiè xie xià wǔ hǎo wǎn ān zài jiàn
   您好 没问题 请坐 请稍等 没关系 对不起 不要紧 别客气 谢谢 下午好 晚安 再见
2. 2 lǎng dú 朗读 Read aloud the following phrases, paying specific attention to the fluency of your speech:
   nín guì xìng dǎ rǎo nín le huān yíng nín zài lái nín màn zǒu zhù nín yí lù píng ān
   您贵姓 打扰您了 欢迎您再来 您慢走 祝您一路平安

b jù zi tì huàn liàn xí 句子替换练习 Substitution exercises

Work in pairs, and complete the following dialogue by substituting the underlined part of the dialogue with the given words:

1. 1A Nín hǎo
   您好。
2. 1B Nín zǎo
   您早。

Nín hǎo
您好

Zǎo shang hǎo
早上好

Xià wǔ hǎo
下午好

Wǎn shang hǎo
晚上好

1. 2A Zài jiàn
   再见。
2. 2B Nín màn zǒu
   您慢走。

Zài jiàn
再见

Huān yíng nín zài lái
欢迎您再来

Zhù nín yí lù píng ān
祝您一路平安

Activity 1: speaking – try to greet others by using polite expressions.

Activity 2: listening – listen to and complete the following dialogues.

Dialogue 1

1. A: Nín hǎo Wǒ xiǎng yù dìng míng tiān de zǎo cān
   您好 ！ 我想预订明天的早餐。
2. B: Hǎo de qǐng wèn Nín zhù jǐ hào fáng jiān
   好的 ， 请问_____? 您住几号房间？

1. A: Qī líng èr hào fáng Wǒ xìng Lǐ
   七零二号房。 我姓李。
2. B: wǒ bāng nín dìng yí xia wèi zi Wèi zi dìng hǎo le
   ___________，我帮您订一下位子。 位子订好了。

1. A: Xiè xie
   谢谢！
2. B: ________。

Dialogue 2

1. A: Nǐ hǎo néng bāng wǒ zhǎo yī gè shǒu jī de chōng diàn qì ma
   你好 ， 能帮我找一个 iPhone 手机的充电器吗?
2. B: mǎ shàng gěi nín
   _________，马上给您。

Dialogue 3

1. A: Fēi cháng gǎn xiè nǐ men rè qíng de fú wù wǒ men zhè jiù qù jī chǎng le
   非常感谢你们热情的服务我们这就去机场了。
2. B: Bié kè qi
   别客气 ，______。

Activity 3: comprehension – match each following Chinese expression with its English equivalent.

1 Qǐng zuò 请坐。	A Welcome back.
2 Dǎ rǎo nín le 打扰您了。	B It’s not a big deal.
3 Bié kè qi 别客气。	C You’re welcome.
4 Nín màn zǒu 您慢走。	D Please sit down.
5 Bú yào jǐn 不要紧。	E Sorry to bother you.
6 Huān yíng nín zài lái 欢迎您再来。	F Take care.

Key expression: polite expressions of addressing people

Listen to and memorize the following key expressions:

nǚ shì 女士	madam; lady
xiān sheng 先生	sir; gentleman
fūrén 夫 人	madam
tàitai 太 太	wife; Mrs
xiǎojiě 小 姐	miss
jīnglǐ 经理	manager
bùzhǎng 部长	minister
júzhǎng 局长	director of a bureau
zhǔrèn 主任	director

a yǔ yīn 语音 Phonetics

Read aloud the ...

Table of contents

• Cover
• Half Title
• Title
• Copyright
• Dedication
• Contents
• Acknowledgements
• Preface
• 1 日常礼貌用语: Polite daily expressions
• 2 问候与欢迎: Greetings and welcoming guests
• 3 办理入住及退房手续: Hotel check-in and check-out
• 4 介绍酒店设施: Introducing hotel facilities
• 5 酒店服务: Hotel services (1)
• 6 酒店服务: Hotel services (2)
• 7 客人需求与解决问题: Requests and problem-solving
• 8 处理意外: Dealing with incidents
• 9 提供酒店周边信息: Talking about areas nearby
• 10 提供城市及活动信息: What is going on now
• 11 旅行购物: Touristic shopping
• 12 推荐当地特色餐饮: Introducing local food and drinks
• 13 介绍当地风俗: Introducing local customs
• 14 介绍景点(1): Describing a place or visitor attraction
• 15 介绍景点(2): Describing a place or visitor attraction
• Appendix
• Index