- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
About this book
"Disney helps their cast members cultivate a mindset that becomes the moral compass for their everyday magical creations."
Have you ever wondered how the magic at Disney theme parks is created and maintained? Or why Cast Members seem to have similar skill sets? Imagination Mindset: Transforming Your Job from Ordinary to Magical will teach you about the mindset that Cast Members utilize to deliver excellent customer service while offering their guests magical experiences. Through stories from current and past Cast Members, this book explores the intersection of employee mindsets and company culture, and how this intersection creates better business results and employee fulfillment. In this book you will read about:
- Walt Disney's vision and how it helped shape an immersive and positive work environment
- The importance of Cast Member roles and skills
- How to use the Cast Member mindset in any job
This book is a welcome addition to your library if you are passionate about building immersive experiences, a better work ethic, and advancing your career. Imagination Mindset speaks to Disney enthusiasts and career-driven individuals, who want to explore the behind-the-scenes action of Disney parks and their magic.
Frequently asked questions
Yes, you can cancel anytime from the Subscription tab in your account settings on the Perlego website. Your subscription will stay active until the end of your current billing period. Learn how to cancel your subscription.
No, books cannot be downloaded as external files, such as PDFs, for use outside of Perlego. However, you can download books within the Perlego app for offline reading on mobile or tablet. Learn more here.
Perlego offers two plans: Essential and Complete
- Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
- Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
We are an online textbook subscription service, where you can get access to an entire online library for less than the price of a single book per month. With over 1 million books across 1000+ topics, we’ve got you covered! Learn more here.
Look out for the read-aloud symbol on your next book to see if you can listen to it. The read-aloud tool reads text aloud for you, highlighting the text as it is being read. You can pause it, speed it up and slow it down. Learn more here.
Yes! You can use the Perlego app on both iOS or Android devices to read anytime, anywhere — even offline. Perfect for commutes or when you’re on the go.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Imagination Mindset by Karla Quintanilla in PDF and/or ePUB format, as well as other popular books in Business & Business History. We have over one million books available in our catalogue for you to explore.
Information
Acknowledgments
First and foremost, I would like to thank God for allowing my voice to be heard in this tangible body of work. I am grateful for His guidance that inspired and led me to write this book. This book is proof that He never fails to show His power.
I’d like to acknowledge those who have given this book, and the stories within it, legs strong enough to move forward:
Ailen Fernandez
Alexia Williams
Alexia Thill
Andrea García
Amanda Ariola
Ashley Plott
Brianna Ponce
Carissa Ferguson
Carrie Blair
Chloe Lang
Emma Warden
Emma Blunck
Gabbi Hanes
JT Toal
Joshua McDade
Jamie Noone
Jordan Clemmons
Lee Cockerell
Lauren Reed
Leo Karr
Karina Tramont
Kyla Railey
Katelyn Nussbaum
Maggie Doster
Satara Williams
Sophia Oliveira
Sally Pegram
Savannah Wilson
Ray Leon-Guerrer
Thank you to my entire family for always giving me your love and support to complete this book. I’d like to acknowledge the family members that supported my book campaign as well:
Ale Montalvo
Elizabeth Montalvo
Guillermo Zapata
Jessica Paola Vallejo Quintanilla
Jose Quintanilla
Karina Quintanilla
Laura Montalvo
Laura Coronado
Nancy Quintanilla
Regino Montalvo
Rosa Zapata
To Professor Koester, Brian Bries, Melody Delgado...
Table of contents
- CONTENTS
- Where the Magic Begins
- The Vision for the Parks and Resorts
- Mickey’s Mission for the Cast Members
- The Cast Member Compass [5 Key Basics]
- Hire Well, Train Well, Treat Well
- Components of Cast Member Excellence
- Show Ready, Always, ACTION!
- Everybody Is Custodial
- Attractions: The Imagineer Representatives
- PhotoPass:Capturing the Magic
- Food and Beverage: Seasoned with a Little Pixie Dust
- Front Desk: Mastering the First Impression
- Merchandise: Relational Transactions
- Parking and Transportation: Where the Journey Begins
- Experiential Entertainment
- Lifeguard: A Splash of Kindness
- Making Magic to Create Happiness
- The Leadership Approach
- Adversity in the Kingdom Brings People Together
- Perks of Being a Resilient Employee
- Lifelong Cast Members
- Acknowledgments
- Appendix