People Skills
About this book
This popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. The book is divided into three key areas of people skills development. Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice, and exercises that stimulate and challenge the reader. Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness. New to this Edition:
- Self-development exercises and further resources at the end of each chapter to help students consolidate learning
Frequently asked questions
- Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
- Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Information
Table of contents
- Contents
- List of figures
- Preface to the 25th anniversary edition
- Acknowledgements
- About the author
- Introduction
- part I Personal effectiveness
- Chapter 1 Self-awareness
- Chapter 2 Time management
- Chapter 3 Stress management
- Chapter 4 Information management
- Chapter 5 Assertiveness
- Chapter 6 Beating the bully
- Chapter 7 Using supervision
- Chapter 8 Being creative
- Chapter 9 Continuous professional development
- Chapter 10 Being realistic and resilient
- part II Interaction skills
- Chapter 11 Valuing diversity
- Chapter 12 Verbal communication
- Chapter 13 Nonverbal communication
- Chapter 14 Written communication
- Chapter 15 Interviewing
- Chapter 16 Influencing skills
- Chapter 17 Leadership
- Chapter 18 Handling feelings
- Chapter 19 Managing conflict
- Chapter 20 Multidisciplinary working
- part III Intervention skills
- Chapter 21 Anti-discriminatory practice
- Chapter 22 Being systematic
- Chapter 23 Assessment
- Chapter 24 Planning
- Chapter 25 Decision making
- Chapter 26 Managing risk
- Chapter 27 Review and evaluation
- Chapter 28 Ending
- Chapter 29 Responding to trauma: promoting healing and recovery
- Chapter 30 Reflective practice
- Conclusion
- Guide to further learning
- References
- Index
