This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level. Accompanying online resources for this title can be found at bloomsburyonlineresources.com/service-operations-management. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.
eBook - PDF
Service Operations Management
A Strategic Perspective
- 333 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
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Table of contents
- Cover
- CONTENTS
- LIST OF FIGURES AND TABLES
- PREFACE
- 1 INTRODUCING SERVICE MANAGEMENT AND STRATEGIC DEVELOPMENT
- 2 LINKING SERVICE MANAGEMENT AND STRATEGIC DEVELOPMENT
- 3 LINKING SERVICE MANAGEMENT STRATEGIC IMPLEMENTATION, ASSESSMENT AND REVIEW
- 4 DESIGNING SERVICE AND OPERATIONAL PROCESSES
- 5 CONTEMPORARY SERVICE AND OPERATIONAL METHODOLOGIES
- 6 CAPACITY, DEMAND PLANNING, FORECASTING AND YIELD MANAGEMENT
- 7 SUPPLY CHAINS, LOGISTICS AND INVENTORY MANAGEMENT
- 8 SERVICE OPERATIONS AND QUALITY MANAGEMENT
- 9 PROCUREMENT WITHIN OPERATIONS AND SERVICE MANAGEMENT
- 10 DECISION SUPPORT SYSTEMS (DSS), THEIR APPLICATION AND USE IN SERVICES
- 11 CONTINUOUS SERVICE IMPROVEMENT AND KNOWLEDGE TRANSFER
- EPILOGUE
- APPENDIX A SUPPLEMENTARY MATERIAL A QUANTITATIVE REVIEW
- INDEX
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Yes, you can access Service Operations Management by John McManus, Mats Winroth, Jannis Angelis in PDF and/or ePUB format, as well as other popular books in Business & Management. We have over 1.5 million books available in our catalogue for you to explore.