The Communications Consultant's Master Plan
Leveraging Public Relations Expertise for Client and Personal Success
Roger Darnell
- 196 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
The Communications Consultant's Master Plan
Leveraging Public Relations Expertise for Client and Personal Success
Roger Darnell
About This Book
This volume builds on Roger Darnell's The Communications Consultant's Foundation by providing insider knowledge gained over the past three decades atop the field of communications consulting, incorporating lessons learned serving businesses in the global creative industry.
Going beyond the basics of a communications consulting business, this book parses and distills the knowledge of top business management luminaries, helping readers build and expand their expertise to heighten their opportunities, and maximize all aspects and phases of their businesses, from start-up through to succession. It discusses essential topics including:
• The business of running a PR agency, with emphasis on landing clients and honing expertise to remain exceptional
• Advanced PR practices including investor relations and strategic planning
• Agency expansion, addressing growth and exit strategies
Working PR professionals, entrepreneurs, students, and recent graduates will appreciate high-level insights from a seasoned business owner, as well as templates for proposals, campaign planning, and more. Read with The Communications Consultant's Foundation or on its own, this book will lead readers on life-changing journeys and help a new generation of smart communicators take their professional pursuits to the highest levels.
Frequently asked questions
Part I PR Client Services
- Winning and Managing PR Accounts
- Client Positioning and Communications Strategy
- Investors and Investor Relations
- Advanced PR Account Management
- Advanced Communications and Marketing Strategies and Tactics
1 Winning and Managing PR Accounts
- You are a proactive communications leader dedicated to the success of yourself and others, guided by one or more codes of ethics.
- You embrace the importance of creativity, problem solving – and innovative approaches to problem finding.
- You are committed to ongoing learning, and to strategic planning on a regular basis.
- You are always ready to position yourself as the ideal candidate according to your core strengths, and to demonstrate your expertise.
- You have a solid brand identity and open communications channels, and you can guide others in thoughtfully developing their own personal and business brands, and their strategic promotional campaigns.
- You are the proprietor of your own business consultancy, and you have a Leadership Brand that fits your objectives.1
- You are increasing your strengths in all facets of the key skill set for a communications consultant.
- You can explain how you can make a strategically sound impact on a client's business objectives over time – and intelligently use media assets to maximize impact in its storytelling initiatives.
- You have one or more case study to demonstrate your expertise in action.
- Your understanding of the continuous customer journey, business development, strategy, and other essentials of business – including project management – positions you to focus on the right tactics to serve your clients’ business objectives strategically, starting immediately.
The Initial Interview
- Q: How do you work, what is the process?
- I would like to run through some questions together, which will give you a good sense of how my process works. How does that sound?
- Q: What are your rates, how are we billed?
- You may have seen on my website – my minimum retainer is U.S. $3,500 per month, and that is based on an hourly rate, which is currently U.S. $215 per hour (that translates into about an hour per weekday, on average). I use a standard letter agreement that is very client-friendly – after the first month, either party can wrap things up within 10 days by providing notice, and after the initial term, it continues on a month-to-month basis. If you choose to go in a different direction, I want you to be able to do that. This agreement is the same one I have in place with all my clients, and it has served us all very well.
- Q: How do you feel about our chances for generating media exposure?
- There is a spectrum of media outlets, with hard or breaking news outlets on one side and trade-media outlets on the other. By taking a balanced approach in engaging with trade media outlets and also professionally pitching breaking news outlets when we have relevant stories for them, I feel we will be able to make great progress on your objectives. I will aim to do excellent work on your behalf.
- Q: What are the next or the first steps?
- Within a week after this call, I will send you a proposal, which provides a menu of the services I can offer, subject to your needs. I will also send a simple letter agreement. Once you have signed the agreement and arranged payment, we will begin with a deeper dive into your positioning, assess your communications channels, and ensure we have the most strategically sound messaging in place everywhere. I will then research and build our media database and begin organizing our communications initiatives.
- How's business?
- What led you to consider expanding your PR efforts?
- What does your company specialize in?
- Who is your main competition?
- What is most unique about your company?
- What are your main marketing objectives?
- What are the most important aspects of your marketing plan that I should be aware of?
- What news-worthy projects or announcements are coming up?
- What media outlets are of the most interest to you?
- What else is coming up soon that is important for the company? Involvement in industry events, speaking engagements, etc.?
- How important are awards programs, and are you interested in having me monitor those and/or coordinate submissions?
- When does the PR campaign need to begin?
- The McNeill PR Triangle: This framework was shared with me by Digital Kitchen's co-founder and CEO Don McNeill in an initial interview for his company's PR account. According to Mr. McNeill, PR came down to three things: (1) the work; (2) a company's efforts to communicate with its PR partner; and (3) the capabilities of that PR partner.
- Lead, follow, or get out of the way: I often tell my clients that we cannot do PR on something until they have a happy client … and sometimes, making the client happy is impossible. There are also other reasons why every company development is going to need to be assessed individually to determine whether it is a fit for being promoted. Assuming it is a go, we then need to determine if we are going to lead, follow, or get out of the way.
- Big, medium, and/or small: Based on whether we are leading, following or otherwise, and how the company feels about a given project, together we will then determine the scale of our promotion...