1.1 Context
In this first part of the twenty-first century, the pace of change in valuation has been incredible. We have experienced a property market crash, the likes of which we had never seen before, and the rise of technology, which is now influencing all aspects of a surveyorās life. The surveying profession was slow to respond to these technological changes but has now become aware of the threats and opportunities that technological progress is bringing.
Various catalysts continue to influence the direction of the profession. In respect of residential property, in particular, they include:
- continuing government intervention in the property market, as it seeks to make home buying easier and more affordable;
- a drive to address housing shortages through increased house building targets and new construction techniques;
- various changes to the regulatory and professional support provided by the Royal Institution of Chartered Surveyors (RICS) and the potential rise of competing trade bodies;
- the increasing pace of technological advances that has seen Big Data playing a greater role in the industry and the large software suppliers becoming more influential players in the market;
- ever-increasing consumer standards driving a more litigious industry, where the profession needs to respond with a quality service or succumb to rising insurance costs.
This book analyses the core skills that a surveyor needs to carry out appraisals of residential properties in a fast-changing world. It is not targeted exclusively at experienced surveyors but is also intended to inform and encourage the student/trainee (from whatever background), to develop the skills associated with inspecting and valuing residential properties.
Looking back over the last two decades, it is clear to us why there is a need for this book. As we emerged from the financial crisis and property crash of the early 2000s, and dealt with the issues that this raised, the profession had to re-evaluate its practices and evolve to ensure we would never again be exposed in the way we found ourselves after the crash. Surveyors are adapting to new requirements and are generally eager to learn from past mistakes.
Attendance at continuing professional development (CPD) events and courses has increased, reflecting the need to maintain knowledge and understanding of technical and procedural changes. There is a new drive to bring fresh blood into the profession to replace the professionals lost in the crash and the ageing workforce who are close to retirement.
The drive to increase technical skills has come not only from a desire to keep pace with change, but also for other reasons, such as:
- The focus of the knowledge and experience of many professionally qualified surveyors has been closely associated with the valuation of property, and not just its physical state. On the other hand, the building surveyor or other similar qualified professionalās focus is on the property. Few courses have catered for the equal combination of skills.
- Many educational courses lack a sound technical grounding. The professional institutions often call for broader, more flexible surveyors armed with business and commercial skills. As a consequence, a number of traditional disciplines have disappeared from the curricula. Building studies and building defects are two such subjects for the residential practitioner.
- Technical advice and guidance that are currently published have a broad audience. A lot of the literature is specifically written for those who carry out in-depth surveys and investigations of residential property. It is often difficult to identify which part of this advice is best suited to the professional practice of residential valuation and appraisal.
Court cases in the 1980s fashioned many of the surveyorsā working practices and RICS Guidance followed to clarify what was required. The court cases have not ceased, although many now refine existing thinking or re-emphasise certain practices, where perhaps Guidance has not been as strong as it could be, or some surveyors just needed a reminder of how crucial the core skills really are. To try and meet this demand and plug the skill gaps, the authors have had to re-write, interpret or specially create training materials that match the professional role of the participant surveyors. There is a weakness in any written material as it cannot be updated speedily, therefore we have tried to develop a series of benchmark measures which the practitioner can use as a basis for good practice, but also develop techniques to adjust to the changes. Regular CPD is, however, still required to develop that process.
In addition, there are two other sources of change that have emerged in recent years:
- The structural changes within many lenders have resulted in different business priorities. New technology has revealed opportunities not previously available and exposed different working practices abroad that could be imported for use in this country. The structure of the residential market in countries like the USA, Australia and New Zealand is much less complex and uncertain. As the global economy has a greater influence on the domestic market and more financial institutions operate internationally, pressure will be applied to simplify the process.
- Customer expectations are changing. The typical ācustomerā is becoming far more sophisticated. They are better educated and used to more customer-focused service in the other products they purchase. Evidence from consumer surveys, media sources and pressure groups suggest that the standard of service that many surveyors provide continues to fall well below current expectations.
This book sets out to meet these challenges.
What is needed is a publication that has a clear technical focus directly related to the professional role of its readership. Because this role is closely associated with value, then this part of the book must acknowledge the actual process of valuation. Because the commercial world is never static, all this must be set against a background of change and increasing expectations from the people who matter ā the fee payers!