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About this book
The Complete Leader: Handbook of Essentials for Human Services Leadership gives leaders within human services organizations with lay or professional leadership responsibilities, over 25 essential practices for human services. Special attention is paid to supervision, case management, evaluation, teamwork and character. The content of this handbook was developed over three decades by respected leader Robert Shaw, working in various services with individuals and families. His approaches are holistic and integrated for both the needs of families and the nature of a human service organization's leaders.It is estimated there are over 100, 000 non-profit organizations in Canada and almost 2 million in the USA in the health care, social services, schools and universities, community and recreation services, churches and arts organizations. An estimated 6, 000, 000 American and 500, 000 Canadian lay and professional leaders provide services to troubled children and their families. This book is an essential tool for these leaders in the areas of professional practices, client services and organizational skills.
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Table of contents
- Title Page
- Dedication
- Table of Contents
- Introduction
- Section I - The Leader
- Chapter 1 - Leadership in the Voluntary Services Organization
- Chapter 2 - The Challenges of Voluntary Service Leadership
- Chapter 3 - Delegation: Where Organization Begins
- Chapter 4 - The Magic of Teamwork for Families
- Chapter 5 - The Art of Human Services Leadership
- Chapter 6 - Leadership Grows by Learning: One Leader’s Story
- Chapter 7 - The Supervisory Relationship: Keystone to Client Benefits
- Chapter 8 - Making Decisions for Client Benefit
- Section II - The Client
- Chapter 9 - The Family Is the Heart of Our Society
- Chapter 10 - The Ugly Gulf in the Human Services
- Chapter 11 - The Best Help for the Most People
- Chapter 12 - The Five Essentials of the Helping Process
- Chapter 13 - Faith: The Pickle in the Muddle
- Chapter 14 - Wellness Is the Better Way
- Chapter 15 - Finally, Family Wellness Is Arriving
- Chapter 16 - Pioneers of Client-Centered Services
- Section III - The Organization
- Chapter 17 - The Mission: The Heart of Human Services
- Chapter 18 - Strategic Planning: Leading, not Lagging
- Chapter 19 - The Volunteer: Soul of the Human Services the Volunteer
- Chapter 20 - How Goals Measure Results
- Chapter 21 - Evaluation: Benefits, Facts and Myths
- Chapter 22 - Information Systems for Client Benefit
- Chapter 23 - Human Services: The Way Forward
- Chapter 24 - Leading: The Whole Living Picture the Whole Living View
- Chapter 25 - Project New Hope: The Handbook Model
- About the Author
- Castle Quay Books