- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
About this book
Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.
How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible?
Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.
Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to
Speak into the ears that hear you
Be the grown-up in the room
Listen to what is not said
Create small, winnable victories
Practical, inspirational, and full of accessible tools you can use right now,
Holding the Calm proves that you don't need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.
How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible?
Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.
Popular master mediator Hesha Abrams has tens of thousands of hours in the trenches mediating human conflict, and she shares her pragmatic wisdom in digestible bites that detail how to improve situations and solve difficult problems between human beings, from family and workplace disputes to complex commercial and global conflicts. Learn how to
Speak into the ears that hear you
Be the grown-up in the room
Listen to what is not said
Create small, winnable victories
Practical, inspirational, and full of accessible tools you can use right now,
Holding the Calm proves that you don't need an advanced degree or certification to minimize challenges and defuse tension between real people, businesses, and countries.
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Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access Holding the Calm by Hesha Abrams in PDF and/or ePUB format, as well as other popular books in Social Sciences & Business Communication. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover
- Title Page
- Copyright Page
- Dedication
- Contents
- Foreword by Ken Blanchard
- Foreword, Military Style, by Colonel Mark Flitton
- Preface: Why I’m Sharing These Secrets with You
- Introduction: Picking the Right Solution for the Right Situation
- Part 1: Words And What To Do With Them
- Part 2: Situational Awareness: Reading The Room
- Part 3: People Are Weird And Wonderful
- Part 4: Bringing It Home, Closing The Deal, Solving The Problem, Settling The Case, And Resolving The Dispute
- Conclusion—Your Turn
- Discussion Guide
- Notes
- Acknowledgments
- Index
- About the Author