Denning and Dunham (2010) present a practical innovation framework that comprises eight practices. We believe that it serves as a good start for transforming schools and companies to become more innovative. And we have to admit that in Tiimiakatemia we have been using all of them unintentionally during its almost 30-year history!
Eight Practices: Reflections on the Development of Tiimiakatemia from Founder Johannes Partanen
The first practice is sensing. It can be demonstrated with personal experience. I have been working in the field of education for over 20 years. Back then I started to have suspicions about the way marketing and business management was taught in schools. I felt that it was too theoretical and abstract. When progressive educators started to propose that universities should provide more practical education, I started sensing. I began experimenting with ideas that had been maturing in our minds.
It didnât take long for me to move into the second practice of envisioning. I started to observe the world around me. Also, I started to read a lot. A new mission of transforming university education to more practical and entrepreneurial ways of working started to form in my thinking. As my process of change went on, I invented and built a story about a fantastic Trip Around the World. The idea of this story was simple: by working and studying hard, we can have an around-the-world trip that most people only dream of. I published a Manifest and enough students, a full classroom, joined in. Together we formed a community around this story, and this became Our Story.
The third practice â offering â provided more depth and understanding to the story. Creating and offering for us was manifested as steps that we needed to take to do the Trip Around the World. The previous practices helped us to do that: we had discussions on the Manifest: do you want to travel around the world and learn some marketing while doing that? It cata-lysed our thinking and empowered us. This practical, open proposal provided us a roadmap on how to get from here to there. And it gave us clues on how to avoid pitfalls on the way.
To move from thinking and planning, we needed adoption. That is the fourth practice. Adoption of an idea is easier if one has a roadmap or a model that shows the way the community has to travel. At the same time, people create their shared language that helps everyone to understand each other. Also, to have adoption, one needs allies as there sure will be those who oppose the new idea. I was fortunate to have my own company that already had a wide business network. It provided us support in the beginning.
To keep the adoption process going forward, one needs to have a demonstration project that can show others that the idea is credible and that it can create results. These projects provide evidence. In the case of Tiimiakatemia, we had three big projects:
- The first one, The City of Human Smile (fin. Ihmiskasvoinen kaupunki) was done in cooperation with Jyväskylä Congress to improve customer service in a wide variety of local companies. It ran for three years. During that time, the City of Jyväskylä had its own pedestrian street that functioned as the high street of the city.
- We negotiated with the city officials and Tiimiakatemia became the main marketing developer of the streetâs marketing. Thus, the second project was named as Development of Pedestrian Street of City of Jyväskylä. Our teampreneurs worked a lot on that!
- The third project was Neste Rally Finland. Then (and also now) legendary rally driver Simo Lampinen wanted to use the pedestrian street as part of the rally carnival. It became one of the biggest event management projects of Tiimiakatemia at that time.
We got publicity for all of these projects. We gained confidence. We demonstrated to ourselves and everyone else that our idea was good, and it could create positive outcomes in terms of learning marketing in practice and benefiting the local business community.
The fifth practice is sustaining. After adoption, one needs to make the innovation sustainable and stick to the culture. This phase is extremely challenging to innovate as in most cases people have to face all kinds of setbacks. To push through this phase, one should focus on four areas: (1) integrate the practice into the operating environment; (2) make it possible for people to use the practice; (3) support the practice; and (4) face and deal with the resistance that the practice will eventually face.
During the sustaining phase, Tiimiakatemia was (and Tiimiakatemia by Jyväskylä University of Applied Sciences still is) part of formal education institution. We needed to create a curriculum that was suitable for the project and team learning. I spent hundreds of hours creating it. To create a flexible curriculum wasnât easy as we had to take into account both the universityâs and business worldâs needs. Eventually, we succeeded in creating a good curriculum. This helped us to deal with the resistance of those who claimed that our approach wasnât suitable for university education. Retrospectively thinking, I reckon back then we created many small inventions that we incorporated into our daily lives and the curriculum as well. For example, I created the concept of the Reading Programme and invented The Book Points of Tiimiakatemia.
The sixth practice is executing. The innovator has to earn the trust of others. He or she needs to be connected to a wide variety of networks. The members of these networks will only trust you if you can produce results. To Tiimiakatemia, our final, concrete result was our first Around the World Trip. We did it with the Round the World Team (that was the teamâs name). With the trust and self-confidence we got from that, we were able to get our own facilities and build solid permanent team learning practices.
Sustainable innovations need leadership and because of that, the seventh practice is leading. According to Chinese philosopher Lao Tzu, a leader is best when people barely k...