Artificial Intelligence for HR

Use AI to Support and Develop a Successful Workforce

Ben Eubanks

• Publisher: Kogan Page
• Year: 2022
• ISBN:
  9781398604018
• Edition: 2
• Topic: Business
• Subtopic: Human Resource Management
• Index: Business

Artificial intelligence is changing the world of work. How can HR professionals understand the variety of opportunities AI has created for the HR function and how best to implement these in their organization? This book provides the answers. From using natural language processing to ensure job adverts are free from bias and gendered language to implementing chatbots to enhance the employee experience, artificial intelligence can add value throughout the work of HR professionals. Artificial Intelligence for HR demonstrates how to leverage this potential and use AI to improve efficiency and develop a talented and productive workforce. Outlining the current technology landscape as well as the latest AI developments, this book ensures that HR professionals fully understand what AI is and what it means for HR in practice.Alongside coverage of employee engagement and recruitment, this second edition features new material on applications of AI for virtual work, reskilling and data integrity. Packed with practical advice, research and new and updated case studies from global organizations including Uber, IBM and Unilever, the second edition of Artificial Intelligence for HR will equip HR professionals with the knowledge they need to improve people operational efficiencies, and allow AI solutions to become enhancements for driving business success.

INDEX

Italics denote information within figures and tables.

Achievers Listen 173

administration (core) functions 51–55, 57–58, 61–62, 81–101

see also compliance; payroll

adoption rates

learning 11, 141–42

technology 73, 77, 93, 94

advanced machine learning 35–36

advertisements, job 107, 112, 122, 124, 160, 187

agility 4, 10–11, 136, 211

AI effect 32, 205

Alexa 42, 69, 84–85

algorithm aversion 193–97

algorithm bias 35, 56–57, 185–91

algorithm modifications 196–97

Alibaba 42, 44

Allie 173

AlphaGo 222–23

alumni recruitment 120

Amazon 65, 114–15, 185–86

see also Alexa

Amelia 95

analytical skills 58, 210–11

Anchor Trust 126–28

anchoring 108

Android Messenger 37–38

applicant flow analysis 121

applicant tracking systems 105–06, 112, 139

application programming interfaces 201–02

artificial intelligence, defined 30

Artificial Intelligence Video Interview Act 199

assessments, recruitment 7, 107, 115, 117, 118–19, 140

assistants 231

see also Alexa; chatbots (bots); Cortana; Siri

AstuteBot 42

asynchronous video interviews 65, 116

attendance systems 75, 76, 82, 85–86

audits 57, 189–90

augmented reality 154–55

augmented writing tools 107, 122

automated assistants 61, 76–77, 95–96

automation 17–18, 53–54, 57–63, 164, 191–93, 204–05, 212–14, 217–21

learning 143

recruitment 65, 104–05, 110–12, 114–15, 118–19, 125, 217–21

see also chatbots (bots)

automators 212

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