Research on local administration responsiveness towards migrant's and non-citizens revealed that demographic characteristics in local municipalities have often caused challenges for local administrations to be responsive to the diverse needs of their communities (Lucio et.al., 2013, Lucio, 2016). The objective of this study was to explore the conditions that impact on the local administration's responsiveness work to migrants in Durban, Cape Town & Johannesburg metropolitan municipalities of South Africa. The study's goal is met by identifying five major conditions that impact the local administration's responsiveness work to migrants in the study areas. Conducted in two rounds field research, the study used qualitative research design methods. Semistructured interviews, group discussions, field memos and observations were used to collect data. Thematic analysis method was implemented to investigate and analyze the collected raw data. This dissertation also used relevant theory as framework and guide to uncover elements of local administrative responsiveness which are associated with migrants. The study identified and demonstrated that five major conditions impact the local administration's responsiveness work to migrants in the study areas. Local administration work environment, administration organizational structure and professionalism, external control from elected officials and local politics, migrant's community association, and economic contribution of migrants are the main conditions that impact on the responsiveness work of the local administration. The findings also showed that, anchored in the above five conditions, administrative responsiveness also varies across the selected study areas. This study also contributed by adding new insights about the mechanisms on how the local administration can address the issues of migrants who do not have a direct representation in the local government structure. Accordingly, for a better responsiveness work to migrants and to support the inclusion of migrants who do not have a direct political representation, the study proposes recommendation for policy, practice and research that targets on local administration responsiveness work to migrants.

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9783736975545
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1Table of contents
- ABSTRACT
- ACKNOWLEDGEMENTS
- Abbreviations and Acronyms
- List of Figures
- List of Tables
- CHAPTER ONEINTRODUCTION
- 1.1. Setting the Problem
- 1.2. Purpose Statement
- 1.3. Research Objectives
- 1.4. Significance of the Research
- 1.5. Research Questions
- 1.6. Overview of the Study Area
- 1.7. Situating the Current Study in Public Administration Research
- CHAPTER TWOLITERATURE AND THEORETICAL REVIEW
- 2.1. Introduction
- 2.2. Responsiveness: The Concept
- 2.3. Responsiveness versus Representation Nexus
- 2.4. Responsiveness in Public Administration
- 2.5. Empirical and Theoretical Literature of Administrative Responsiveness
- 2.6. Global Administration Responsiveness Nexus Migration.
- CHAPTER THREE
- 3.1. Migration: A Theoretical Review
- 3.2. Global Migration: State of the Art
- 3.3. Geographical Distribution of Migrants in South Africa
- 3.4. Migrant’s Livelihood in South Africa
- 3.5. Migrant’s Rights and Legal Status in South Africa: An Overview
- 3.6. The Economic Context: Migrant’s Contribution to South Africa's Local Economy
- 3.7. Misperceptions About Migrants in the Study Area
- CHAPTER FOUR AN OVERVIEW ON SOUTH AFRICA’S LOCAL ADMINISTRATION
- 4.1. An Overview on Local Administration
- CHAPTER FIVE METHODOLOGY & RESEARCH DESIGN
- 5.1. Introduction
- 5.2. Research Theoretical Perspective
- 5.3. Research Methodology
- CHAPTER SIX FINDINGS, DISCUSSIONS & IMPLICATIONS OF THE STUDY
- 6.1. Introduction
- 6.2. Findings
- 6.3. DISCUSSIONS
- CHAPTER SEVEN CONCLUSION, LIMITATIONS AND RECOMMENDATIONS
- 7.1. Conclusion
- 7.2. Recommendations
- 7.3. Limitations of the Study
- BIBLIOGRAPHY