Behavioural Science for Quality and Continuous Improvement
eBook - ePub

Behavioural Science for Quality and Continuous Improvement

25 Lessons from Psychology and Behavioural Economics

  1. 200 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Behavioural Science for Quality and Continuous Improvement

25 Lessons from Psychology and Behavioural Economics

About this book

This impactful volume demonstrates the application and power of psychology and behavioural economics in the pursuit of quality and continuous improvement.

It focusses on how the works of stalwarts such as Daniel Kahneman, Richard Thaler, Mihaly Csikszentmihalyi and many others can be used to build an organization that is known for quality products and flawless service delivery. The application of psychology and behavioural economics is still new to quality improvement, and in this book, Debashis Sarkar shares 25 lessons, featuring specific examples based on real life, that show how their application can increase the effectiveness of outcomes.

Behavioural Science for Quality and Continuous Improvement: 25 Lessons from Psychology and Behavioural Economics is ideal for business improvement professionals of all hierarchies and across different functional areas and industries seeking to understand the potential of psychology and behavioural economics and their applications, as well as in training and executive development programmes and for scholars of operations management, quality management, and engineering.

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Information

Publisher
Routledge
Year
2022
Print ISBN
9781032168395
eBook ISBN
9781000545357
Topic
Business
Subtopic
Applied Psychology
Index
Business

Table of contents

  1. Cover
  2. Half Title Page
  3. Title Page
  4. Copyright Page
  5. Dedication Page
  6. Contents
  7. Notes to readers
  8. Preface
  9. Introduction
  10. Lesson: 1 Solidifying the business case
  11. Lesson: 2 Cementing relationships
  12. Lesson: 3 Gaining commitment
  13. Lesson: 4 Getting across the message
  14. Lesson: 5 Not always about people
  15. Lesson: 6 What quality experts need to know
  16. Lesson: 7 When facts are overlooked
  17. Lesson: 8 The intricacies of change
  18. Lesson: 9 The power of familiarity
  19. Lesson: 10 The role of emotions
  20. Lesson: 11 Engaging hearts and minds
  21. Lesson: 12 The biases in problem-solving
  22. Lesson: 13 Minimising cognitive overload
  23. Lesson: 14 Five rules for customer solution design
  24. Lesson: 15 Making quality issues known
  25. Lesson: 16 The halo effect
  26. Lesson: 17 Building psychological safety
  27. Lesson: 18 The power of open-ended questions
  28. Lesson: 19 The invisible gorillas
  29. Lesson: 20 Goals, measurements, and targets
  30. Lesson: 21 When employees are defensive
  31. Lesson: 22 Blind optimism during eruptions
  32. Lesson: 23 Communicating visually
  33. Lesson: 24 Not-so-obvious tactics for solving problems
  34. Lesson: 25 Taking employees on board
  35. About the author
  36. Bibliography
  37. Index

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