Diversity, Inclusion and Belonging in Coaching

A Practical Guide

Salma Shah

• Publisher: Kogan Page
• Year: 2022
• Print ISBN: 9781398604506
• eBook ISBN: 9781398604544
• Edition: 1
• Topic: Negocios y empresa
• Subtopic: Gestión de recursos humanos

SHORTLISTED: Business Book Awards 2023 - Diversity, Inclusion & Equality

Coaching and developing employees is not a one size fits all activity. Race, gender, class, education, culture and religion can all affect the needs of employees. Coaches, leaders and line managers must address this.

Diversity, Inclusion and Belonging in Coaching is a practical guide for coaches, leaders and line managers which explains how to understand different employee needs, identify what experiences can impact these needs and shows how to develop a truly inclusive approach to coaching and employee development. It also covers how to recognize the difference between employees in survival mode as opposed to those who are thriving, feeling psychologically safe and displaying healthy resilience.

Packed full of practical tips, tools, case studies, interviews, examples and activities to work through in practice, this book allows coaches, leaders and line managers to create an inclusive culture of belonging and psychological safety to ensure that all employees flourish. There is also specific guidance on how to deal with employee trauma such as prejudice, racism, bullying, burnout, imposter syndrome and grief as well as how to cultivate a system of acceptance and encourage all employees to safely bring their authentic selves to work. Supported by expert advice, personal experience and industry research, this book is crucial reading for all coaches, leaders and managers responsible for talent development.

Index

Note: Page numbers in italics indicate figures or tables

active listening 93–94

acute trauma 106

adapative perfectionism 128

African-Caribbean heritage, woman from 127–29

AI (artificial intelligence) 208–09

allyship 201–11

AI and coaching 208–09

checklist and calls to action for coaching 210–11

coaching profession, observation of 202

coaching skills training 205

coaching supervision 208

coaching vs. mentoring 205

inclusive coaching and mentoring culture 201–07

in increasing diversity of coaches 202–03

internal coaching pools, needs of 207

mentors and coaches, choosing 203–05

team coaching 103–04, 209–10

anti-LGBTQ+ hate crimes 8

Are you there God? It’s me Margaret (Blume) 122

assimilation 89

Attributional Retraining 56

authenticity 137–50

assertiveness 137–45

case study 139–43

coaching for 148–49

code-switching and coaching 146–49

and flow in coaching 138–45

healthy code-switching vs. survival code-switching 148

reflective work 149–50

BAME mentoring programme 203–04

Banaji, M R 6

belonging 20, 23, 24, 31, 55–69

adverse impact on 70

case studies 58–60, 62–64, 66–67

cope with feelings of not belonging, strategies to 62

different systems of 33–34, 58

lack of belonging, compensate for 61–69

need to belong 57–61

reflective work 69–70

self-esteem boosting strategy 61

sense of belonging 55–57, 76, 151

as subjective experience 67

bias 5–7, 28, 76–77, 129, 209

confirmation bias 6–7

unconscious bias 6, 76

Black Lives Matter protests 5

‘bounded awareness’ theory 197

British Transport Police 202

Campbell, W K 191–92

Chen, Z 82

coaches 11–12, 42

authenticity and flow in coaching 138–45

coaching toolkit, creating 67

code-switching, awareness of 147–49

diverse pool of coaches, necessity for 27–29, 27

diversity of coaches, allyship in increasing 202–03

diversit...

Table of contents

• Foreword by David Clutterbuck
• Acknowledgements
• Introduction
• 01 Coaching the lived experience
• 02 Identity
• 03 Belonging
• 04 Inclusion
• 05 Entanglement
• 06 Trauma
• 07 Resilience
• 08 Authenticity
• 09 Psychological safety
• 10 Thriving
• 11 Equity
• 12 Allyship
• Index