eBook - PDF

Successful Enquiry Answering Every Time

Name: Successful Enquiry Answering Every Time
ISBN: 9781783302154

Thinking your way from problem to solution

Tim Buckley Owen,

192 pages
English
PDF
Available on iOS & Android

eBook - PDF

Successful Enquiry Answering Every Time

Thinking your way from problem to solution

Tim Buckley Owen,

About this book

Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.
When people want to satisfy their immediate curiosity they're much more likely to use a search engine on their mobile device than ask their local library. But while the days of personal intervention in this kind of enquiry are inevitably numbered, the professional skills that underpin them are not. This book uses technology as the enabler of the thought processes that information professionals need to engage in when answering enquiries, and makes the case that new technology, far from making them irrelevant, raises the skill stakes for all.
Now in its 7th edition, this book is fully updated to cover new skills, such as:

employing critical thinking to manipulate, categorise and prioritise raw search results
using strategic reading and abstracting techniques to identify and summarise the essential information the enquirer needs from the retrieved documents
drawing on established story-telling practice to present research results effectively – whether orally or in writing
working to the POWER model: plan, organise, write, edit, review.

This book is ideal for anyone who has to answer enquiries from users in any information role; those working in contact centres who are dealing with information enquiries, processing transactions or trouble-shooting technical issues; and information professionals working on enquiry desks in large or small academic, public, school or special libraries.

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Yes, you can access Successful Enquiry Answering Every Time by Tim Buckley Owen in PDF and/or ePUB format, as well as other popular books in Languages & Linguistics & Library & Information Science. We have over one million books available in our catalogue for you to explore.