Loved

How to Rethink Marketing for Tech Products

Martina Lauchengco

• Publisher: Wiley
• Year: 2022
• ISBN:
  9781119704362
• Edition: 1
• Topic: Business
• Subtopic: Business Development
• Index: Business

Most tech companiesget marketing wrong because they don't know how to do product marketing right. The next in the bestselling SVPG series, LOVED shows what leaders like Apple, Netflix, Microsoft, and Salesforce do well and how to apply it to transform product marketing at your company.

The best products can still lose in the marketplace. Why? They are beaten by products with stronger product marketing. Good product marketing is the difference between "also-ran" products versus products that lead. And yet, product marketing is widely misunderstood. Although it includes segmenting customers, positioning your product, creating product collateral, and supporting sales teams, great product marketing achieves much more. It directs the best way to bring your product to market. It shapes what the world thinks about your product and category. It inspires others to tell your product's story.

Part of the bestselling series including INSPIRED and EMPOWERED, LOVED explains the fundamentals of best-in-class product marketing for product teams, marketers, founders and any leader with a product and a vision.

Sharing her personal stories as a former product and marketing leader at Microsoft and Netscape, and as an advisor to Silicon Valley startups, venture capitalist, and UC Berkeley engineering graduate school lecturer, Martina Lauchengco distills decades of lessons gleaned from working with hundreds of companies to make LOVED the definitive guide to modern product marketing.

With dozens of stories from the trenches of market leaders as well as newer startups with products just beginning their journey, the book shows you:

• the centrality of product marketing to any product's success
• the key skills and actions required to do it well
• the four fundamentals of product marketing and how to apply them
• how to hire, lead, and organize product marketing
• how product marketers optimize crucial collaboration with other functions
• one-sheet frameworks, tools and agile marketing practices that help simplify and elevate product marketing

LOVED is an invitation to rethink tired notions of product marketing and practice a more dynamic, customer and market-centric version that creates raving fans and helps products achieve their full market potential.

Part One
The Foundation: Understanding Product Marketing's Fundamentals

Chapter 1
When David Beats Goliath: Why Product Marketing Matters

Marco Arment had the Silicon Valley “It” factor. A prolific developer, he was the lead engineer and chief technology officer of Tumblr, a microblogging website that was sold to Yahoo for over $1 billion in cash. His blog was viewed more than 500,000 times a month, and he had a popular podcast before podcasts were a thing.

It's no wonder tech press were captivated by Instapaper, Marco's next creation after Tumblr. They talked about the app for saving web pages to read later as if it was the only one that did the job.

But around that same time, Nate Weiner, a self-taught code slinger from the Midwest, had seen the same problem. People saw articles in their social feeds or web pages and wanted to save and view them later. He created Read It Later to do just that.

With a dash of visual design from his girlfriend and some coding help from his twin, in just a couple of years, Read It Later was used by 3.5 million people—nearly triple the users of Instapaper—and had hundreds of rave reviews. Yet press talking about great productivity apps still only mentioned Instapaper.

Apple announced a feature called “Reading List” at its World Wide Developer Conference. It validated Nate's app but also prompted a brief Twitter storm, with some declaring game over for Read It Later.

Instapaper stayed its course, occasionally adding new features. Three years after he created it, Marco sold Instapaper to Betaworks. Growth languished. Eventually, what remained of the company bounced around in a game of musical owners.

In that same period of time, Read It Later rebranded as Pocket, won nearly every major app award, integrated into hundreds of apps, got multiple rounds of venture capital, and nailed every external marker of success. By the time Pocket was acquired by Mozilla, the makers of the Firefox browser, it had 20 million users.

How did Nate and his small team beat the Goliath reputation of Marco and Instapaper to win their category?

Despite none of them having the title “product marketer,” they collectively worked to shift focus from just building the product to a “product marketing” mindset.

This is just some of what they did:

• Sharing data around shifting trends in consumer behavior. From company blog posts with surprising factoids—for instance, of the thousand most saved videos, the median length was 30 minutes—to showing the press the rapid growth in saving items as mobile device use exploded, the team promoted a customer and market-centered point of view, not just one about their product.
• Connecting their product's purpose with broader trends. They started comparing what they did for web pages to similar shifts. Like how Dropbox changed file sharing or Netflix changed TV. They connected themselves to a much bigger “anytime, anywhere” megatrend, saying “we're the ones who are doing this for Internet content.” They also developed an API that let any app integrate their “save-for-later” functionality, making it an industry standard.
• Rebranding from Read It Later to Pocket. This was a strategic decision designed to help the world see Pocket as bigger than saving articles for later. Changing the product name when they released their 4.0 version was important to show some of their key differentiators—like the ability to save videos and images—and define what was important for products like theirs.
• Making it free instead of $3.99. It's hard to ask people to pay for something when they haven't yet experienced its value. The change was messaged in an authentic blog from its founder, where he also explained they were now a venture-backed startup. It helped cement the trusted relationship Nate had with Pocket's users despite big changes.
• Sharing the “why” and advance access with influencers. Before launching any new version, they made sure to give the most influential evangelists—press, pundits, superfans—the “why” behind the new enhancements, giving new features more meaning.

Like many who build products, Nate's initial instinct to beat Instapaper was to add more features and be the better product. While product enhancements were critically important (they did a major redesign along with the rebrand), without a market context that gave them meaning, it would have just been more feature noise in a world already drowning in apps. The natural inertia behind Instapaper would have kept it the industry's darling.

Pocket's story is like many others in tech. Competitors are bigger or better known. The product team is concerned the world hasn't heard of them nor do prospective customers understand what they've built or why it matters. The impulse is to build more product to show why it's better. And while you have to build good product, market traction—how every product's success is ultimately measured—requires equal, concerted effort on the market side. Specifically, who's the right market, the best ways to reach them, and who needs to say or do what for your product to be credible.

This is the job of product marketing.

What Is Product Marketing?

Product marketing's purpose is to drive product adoption by shaping market perception through strategic marketing activities that meet business goals.

The work is not optional. As the Pocket team discovered, if you don't position your product and act with clear purpose, competitors and market dynamics actively work against you.

Product marketing brings strategic intent and product insight to all market-facing activities. It coordinates a winning plan across the entire go-to-market engine (marketing and sales) and provides the foundational work for everything those teams need to succeed. It's necessary work for everything from hitting user goals to leading a category. If you look at the list of what Pocket did, everything framed why Pocket had value even when they weren't talking about their product.

The job also includes working with product teams to make better decisions affecting market adoption. This can range from prioritizing a feature to writing a piece of content that reframes a competitor. When Pocket wrote blogs about top saved videos, it highlighted saving videos—a feature Instapaper didn't have—and established what good products in the category do without talking about their product at all.

The work is both highly strategic and tactical. But it is far more than creating product collateral, doing sales enablement, or managing launches, a common misperception of the role. Unfortunately, for too many, this collection of tasks has become the role. These tasks are a function of the job being done; they don't define its purpose.

My hope in writing this book is to refocus product marketing around its purpose—leveraging product investments in a deliberate way so the go-to-market machinery can achieve a business's goals.

That requires clarifying what it means to do the job well.

It starts with the foundation of product marketing, which comes down to just four fundamentals from which all important work flows. They are:

• Fundamental 1: Ambassador: Connect Customer and Market Insights
• Fundamental 2: Strategist: Direct Your Product's Go-to-Market
• Fundamental 3: Storyteller: Shape How the World Thinks About Your Product
• Fundamental 4: Evangelist: Enable Others to Tell the Story

The rest of part 1 of this book explains these fundamentals in depth and how to do them better.

Why Product Marketing Matters Now

I'm intentionally using the function product marketing and not the role product marketer as I describe all this. As Nate and the team at Pocket showed, good product marketing can happen if capable individuals are willing to do the work. Nate and his team were exceptional at learning, and their willingness to apply product marketing fundamentals was outstanding.

Not every company has people willing or capa...