Trust Matters
eBook - PDF

Trust Matters

For Organisational and Personal Success

  1. English
  2. PDF
  3. Available on iOS & Android
eBook - PDF

Trust Matters

For Organisational and Personal Success

About this book

Trust is seemingly in decline in contemporary society, yet its significance and value is undiminished. Numerous scandals afflicting business and politics, the growth of spin and a loss of faith in leaders as people with strong values have all eroded levels of trust. As trust becomes a scarcer commodity, those people and organizations that possess it have a distinct advantage. Trust matters - in fact, it is essential for: · Organizational Success and Profitability · Winning and Retaining Customers · Effective Leadership · Innovation and Creativity · Motivating and Energising People · Managing Risk · Personal Satisfaction, Fulfilment and Success This book is about trust: What can be achieved when it's present, what can happen when it's not and how to develop it.

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Yes, you can access Trust Matters by S. Bibb,J. Kourdi in PDF and/or ePUB format, as well as other popular books in Business & Business Ethics. We have over one million books available in our catalogue for you to explore.

Information

Table of contents

  1. Cover
  2. Contents
  3. List of figures and tables
  4. Preface
  5. The contract
  6. Acknowledgements
  7. 1 Building bridges or building walls?
  8. 2 The power of trust
  9. 3 The cost of lost trust
  10. 4 The great destroyers of trust
  11. 5 How leaders build trust
  12. 6 Trust matters in business
  13. 7 Building customer trust
  14. 8 Trust in times of change
  15. 9 Building a culture of trust
  16. 10 Measuring trust
  17. 11 Attitudes to trust
  18. 12 Final word: the basic laws of trust
  19. Appendix: Trust survey
  20. Notes
  21. Index