
- English
- PDF
- Available on iOS & Android
About this book
Trust is seemingly in decline in contemporary society, yet its significance and value is undiminished. Numerous scandals afflicting business and politics, the growth of spin and a loss of faith in leaders as people with strong values have all eroded levels of trust. As trust becomes a scarcer commodity, those people and organizations that possess it have a distinct advantage. Trust matters - in fact, it is essential for: · Organizational Success and Profitability · Winning and Retaining Customers · Effective Leadership · Innovation and Creativity · Motivating and Energising People · Managing Risk · Personal Satisfaction, Fulfilment and Success This book is about trust: What can be achieved when it's present, what can happen when it's not and how to develop it.
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Information
Table of contents
- Cover
- Contents
- List of figures and tables
- Preface
- The contract
- Acknowledgements
- 1 Building bridges or building walls?
- 2 The power of trust
- 3 The cost of lost trust
- 4 The great destroyers of trust
- 5 How leaders build trust
- 6 Trust matters in business
- 7 Building customer trust
- 8 Trust in times of change
- 9 Building a culture of trust
- 10 Measuring trust
- 11 Attitudes to trust
- 12 Final word: the basic laws of trust
- Appendix: Trust survey
- Notes
- Index