
eBook - PDF
Advanced Outsourcing Practice
Rethinking ITO, BPO and Cloud Services
- English
- PDF
- Available on iOS & Android
eBook - PDF
Advanced Outsourcing Practice
Rethinking ITO, BPO and Cloud Services
About this book
A rich database of over 2, 200 outsourcing arrangements, studied across sectors and geographies, and over time, from inception, through contract signing, to outcomes. This book has unparalleled insight into the robust practices that have been proven effective time and again.
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Yes, you can access Advanced Outsourcing Practice by Leslie P. Willcocks, Mary C. Lacity, Leslie P. Willcocks,Mary C. Lacity in PDF and/or ePUB format, as well as other popular books in Business & Business Strategy. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover
- Half-Title
- Title
- Copyright
- Contents
- List of Tables, Figures, and Box
- Series Preface
- Foreword – Time for a Rethink by Michael J. Salvino
- Preface
- Acknowledgments
- Notes on Contributors
- 1 Robust Practices from Two Decades of ITO and BPO Research
- 2 What Providers Say about Establishing the Outsourcing Arrangement
- 3 What Providers Say about Managing Outsourced Services
- 4 Creating Shared Services in the Private and Public Sectors
- 5 The Changing Role of Client Project Management
- 6 Best-of-Breed versus Bundled Services
- 7 Rural Sourcing and Impact Sourcing
- 8 Shifting to Cloud Services: Current Challenges and Future Opportunities
- Appendix A: Research Method
- Appendix B: Glossary
- Bibliography
- Index