
- 170 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
We have a problem in healthcare.
That problem is this: in today's healthcare environment, especially in the United States, people take a back seat to the numbers in almost every aspect of healthcare service delivery. Productivity, utilization, and other business metrics rule the roost.
If it's not calculatable, spreadsheet-able, or measurable, it hardly receives any attention from healthcare managers, administrators, and decision-makers.
We can't simply sit back and allow the dehumanization that currently runs rampant in our clinics and hospitals continue to wreak havoc on one of the most important factors in clinical outcomes: the relationships between healthcare professionals and the people (patients) that they serve.
Healthcare is a great and noble profession, but it will only remain so if we, as healthcare professionals, return its focus to its true purpose: people, the people receiving care, and the people working to deliver that care. After all, we're all more than simply numbers on spreadsheets or items on checklists.
Better Outcomes: A Guide for Humanizing Healthcare outlines the 8 changes that organizations and clinicians need to commit to in order to return to the focus of healthcare to where it should be: the patient.
The book covers topics related to truly patient-centered care, a biopsychosocial approach to service delivery, patient engagement, interpersonal communication, and developing long-term relationships with patients.
Through an exploration of both clinical research and real-life examples and cases, the book outlines and supports a vision of a new healthcare, where skilled, competence, and caring clinicians care for engaged patients to promote better clinical outcomes, deliver unmatched satisfaction, and lasting relationships.
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Information
Table of contents
- Cover
- Half-Title Page
- Title Page
- Copyright
- Description
- Contents
- Acknowledgments
- Introduction: Let’s Get Real
- Chapter 1 Commitment #1: Adopt a Biopsychosocial Approach
- Chapter 2 Commitment #2: Build Meaningful Relationships
- Chapter 3 Commitment #3: Put People Ahead of Policies
- Chapter 4 Commitment #4: Confidently Communicate Value
- Chapter 5 Commitment #5: Prioritize Patient Engagement
- Chapter 6 Commitment #6: Embrace Transparency
- Chapter 7 Commitment #7: Forget Time-Based Productivity
- Chapter 8 Commitment #8: Lead Our Patients
- Chapter 9 Summary: A Higher Standard
- References
- About the Author
- Index
- Backcover