eBook - ePub

Everyday Communication Strategies

Name: Everyday Communication Strategies
ISBN: 9781398606982

Manage Common Issues to Prevent a Crisis and Protect Your Brand

Amanda Coleman,

264 pages
English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

Everyday Communication Strategies

Manage Common Issues to Prevent a Crisis and Protect Your Brand

Amanda Coleman,

About this book

Protect your brand's reputation and maintain public confidence by successfully managing everyday incidents and issues and preventing them from escalating into a corporate crisis. For most companies and communicators, dealing with a full-blown crisis is few and far-between. But there are still everyday problems, challenges and incidents to be faced, including customer complaints, campaign failure, staff comments and online criticism. Everyday Communication Strategies shows how to effectively contain these emerging situations and prevent them from destabilizing your business and damaging consumer confidence. It provides a blueprint to help you move from identification to intervention to action. The book explores how to develop appropriate messaging, work with the media and manage social media to minimize negative publicity. It also explains how to build resilience and make effective decisions under pressure.The book contains tips, checklists and flowcharts, as well as a range of case studies and examples from organizations including KPMG, Jo Malone and General Mills. Everyday Communication Strategies is an indispensable guide to averting a crisis and preventing your business or brand from being plunged into a reputational storm.

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Yes, you can access Everyday Communication Strategies by Amanda Coleman in PDF and/or ePUB format, as well as other popular books in Business & Business Communication. We have over one million books available in our catalogue for you to explore.