The ASQ Certified Quality Improvement Associate Handbook
eBook - PDF

The ASQ Certified Quality Improvement Associate Handbook

  1. 363 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

The ASQ Certified Quality Improvement Associate Handbook

About this book

The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA span in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization.

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Yes, you can access The ASQ Certified Quality Improvement Associate Handbook by Grace L. Duffy,Sandra L. Furterer, Grace L. Duffy, Sandra L. Furterer in PDF and/or ePUB format, as well as other popular books in Technology & Engineering & Operations. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover
  2. Title Page
  3. Table of Contents
  4. Preface
  5. Notes to the Reader
  6. About the Certified Quality Improvement Associate Exam
  7. Acknowledgments
  8. A Message from the ASQ QMD Chair
  9. Part I Quality Basics
  10. Chapter 1 Terms, Concepts, and Principles
  11. Chapter 2 Benefits of Quality
  12. Chapter 3 Foundations of Quality
  13. Part II Team Basics
  14. Chapter 4 Team Organization
  15. Chapter 5 Team Roles and Responsibilities
  16. Chapter 6 Team Formation and Group Dynamics
  17. Part III Improvement
  18. Chapter 7 Process Improvement
  19. Chapter 8 Improvement Techniques
  20. Chapter 9 Improvement Tools
  21. Chapter 10 Root Cause Analysis
  22. Chapter 11 Risk Management
  23. Part IV Supplier Relationship
  24. Chapter 12 Supplier Selection
  25. Chapter 13 Supplier Relationship
  26. Chapter 14 Supplier Performance
  27. Part V Customer Relationship
  28. Chapter 15 Customer Identification
  29. Chapter 16 Voice of the Customer (VOC)
  30. Appendix A
  31. Appendix B
  32. Appendix C
  33. Appendix D
  34. Index
  35. About the Editors