- 480 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross, impeding the smooth operation of processes and value creation. So how can you manage multiple services efficiently and effectively? This book outlines the strategy and execution needed to meet your goals. Numerous examples, exercises, and tools are included to help explain and clarify. The revised fourth edition includes a new focus on the impact of artificial intelligence in complex services, as well as links to video clips and podcasts. Professionals, semi-professionals, and technical workers in all areas, from law to medicine, accounting to engineering, social work to architecture, will find this book an invaluable tool in achieving success.
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Information
Table of contents
- Cover
- Title page
- CIP data
- Dedication
- Major Abbreviations
- Preface
- Acknowledgments
- Introduction
- Part I
- Part II
- Conclusion
- Appendix A. Preparing an “I” Chart
- Appendix B. Specifying the Effect of Each Offering on the Client: The Kano Model
- References