
- 241 pages
- English
- PDF
- Available on iOS & Android
About this book
This best-seller can help anyone whose role is to try to find specific causes for failures.It provides detailed steps for solving problems, focusing more heavily on the analytical process involved in finding the actual causes of problems. It does this using figures, diagrams, and tools useful for helping to make our thinking visible. This increases our ability to see what is truly significant and to better identify errors in our thinking.In the sections on finding root causes, this second edition now includes: more examples on the use of multi-vari charts; how thought experiments can help guide data interpretation; how to enhance the value of the data collection process; cautions for analyzing data; and what to do if one can't find the causes. In its guidance on solution identification, biomimicry and TRIZ have been added as potential solution identification techniques. In addition, the appendices have been revised to include: an expanded breakdown of the 7 M's, which includes more than 50 specific possible causes; forms for tracking causes and solutions, which can help maintain alignment of actions; techniques for how to enhance the interview process; and example responses to problem situations that the reader can analyze for appropriateness.
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Information
Table of contents
- Cover
- Title page
- CIP data
- Contents
- List of Figures and Tables
- Preface to the Second Edition
- Preface to the First Edition
- Chapter 1_Getting Better Root Cause Analysis
- Chapter 2_Multiple Causes and Types of Action
- Chapter 3_Step 1: Define the Problem
- Chapter 4_Step 2: Understand the Process
- Chapter 5_Step 3: Identify Possible Causes
- Chapter 6_Step 4: Collect the Data
- Chapter 7_Step 5: Analyze the Data
- Chapter 8_Identify and Select Solutions
- Chapter 9_Implement, Evaluate, and Institutionalize
- Chapter 10_Organizational Issues
- Chapter 11_Human Error and Incident Analysis
- Chapter 12_Improving Corrective Action
- Appendix A_Example Projects
- Appendix B_Root Cause Analysis Process Guides
- Appendix C_Enhancing the Interview
- Appendix D_Analyzing Problem Responses
- Appendix E_Additional Resources
- References
- Index