
The First Five Minutes
How to Make a Great First Impression in Any Business Situation
- 224 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
The First Five Minutes
How to Make a Great First Impression in Any Business Situation
About this book
"This valuable guide made an immediately favorable impression on me--I recommend it." --Letitia BaldridgeBusiness communications expert Mary Mitchell gives business people and job seekers everything they need to make the right first impression, whether in person--at job interviews, sales calls, or social gatherings--or via letter, fax, or e-mail. Based on Mitchell's popular corporate seminars which have been attended by employees of Arthur Young, Ritz Carlton Hotels, Merck, and other top firms, The First Five Minutes.Gives practical tips on cultural customs, body language, and cross-dressing customs.
* Uses realistic scenarios and sample dialogues to show readers what to do and what not to do in every type of first-meeting business situation.
* Explains and simplifies the new and changing rules of conduct in today's global business environment.MARY MITCHELL (Philadelphia, Pennsylvania) is President of Uncommon Courtesies, a firm specializing in teaching business people better communication and relationships through improved social skills. She writes a syndicated column called "Ms. Demeanor" for King features, is the Prodigy online modern manners expert, and is the author of The Idiot's Guide to Etiquette. JOHN CORR (Philadelphia, Pennsylvania) is a writer with the Philadelphia Inquirer.
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Information
Table of contents
- Cover
- Title
- Copyright
- Contents
- Preface
- Acknowledgments
- Introduction
- Chapter 1 First Impressions
- Chapter 2 Communication Styles
- Chapter 3 Tried-and-True Greeting Strategies
- Chapter 4 Clothing and Accessories
- Chapter 5 Good Grooming
- Chapter 6 The Job Interview
- Chapter 7 The Business Meeting
- Chapter 8 Office Tactics
- Chapter 9 Conversation Is Not Small Talk
- Chapter 10 Secrets of the Public Speakers
- Chapter 11 Correspondence
- Chapter 12 Electronic Etiquette
- Chapter 13 Compliments, Criticism, and Conflict
- Chapter 14 Dining for Dollars
- Chapter 15 A World of Diversity
- Chapter 16 The Disabled in the Workplace
- Index
- About the authors