
Process Improvement Simplified
A How-to-Book for Success in any Organization
- 192 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Process Improvement Simplified
A How-to-Book for Success in any Organization
About this book
Process Improvement Simplified is written for leaders and managers of organizations or enterprises who: Are struggling with their organization's successAre not satisfied with the current stateAre striving to be number oneHave heard about the negatives or positives of process improvement (PI) but have never implemented itBut PI is not a panacea; it takes leadership commitment and involvement, plus organizational behavior modification so that PI becomes a disciplined way of life. It entails hard work through dealing with nitty-gritty details.PI is not just a problem-solving methodology or another quality control tool. In fact, it is not a quality improvement tool like statistical process control or Six Sigma. It is a systematic approach to focus, measure, and redesign a critical process of any organization in order to reduce waste and achieve breakthrough improvement for that process. In this approach, personnel from other functions within the organization will be involved to ensure that the needs of customers and suppliers of the process are correctly reflected and supported.This is a how-to book with simple examples. A step-by-step method of implementing PI is presented using the example of running a restaurant business.
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Information
Table of contents
- List of Figures and Tables
- Preface
- Acknowledgments
- Chapter 1: Introduction
- Chapter 2: Troubled Processes in Real Life
- Chapter 3: Yield and Throughput
- Chapter 4: Who Is the Customer?
- Chapter 5: How to Begin Process Improvement
- Chapter 6: The Six Phases of PI
- Chapter 7: Mapping the Process
- Chapter 8: Voice of the Customer
- Chapter 9: Measuring the Process
- Chapter 10: Redesign, Test, and Institutionalize Phases
- Chapter 11: Real-World Throughput and Yield
- Chapter 12: PI Tools and Measures
- Chapter 13: Case Histories of PI Successes
- Chapter 14: Epilogue
- Appendix A: Are You “Doing PI”? (Ten Questions)
- Appendix B: Medical Clinic
- Appendix C: Process Capability (Cpk)
- Glossary
- Suggested Reading
- About the Authors
- About the Advisors