eBook - ePub
How Do You Know If You Are Making a Difference?
A Practical Handbook for Public Service Organisations
- 196 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
eBook - ePub
How Do You Know If You Are Making a Difference?
A Practical Handbook for Public Service Organisations
About this book
Why is it hard to know if you are making a difference in public services? What can you do about it?
Public services throughout the world face the challenge of tackling complex issues where multiple factors influence change. This book sets out practical and theoretically robust, tried and tested approaches to understanding and tracking change that any organisation can use to ensure it makes a difference to the people it cares about.
With case studies from health, community, research, international development and social care, this book shows that with the right tools and techniques, public services can track their contribution to social change and become more efficient and effective.
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Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Yes, you can access How Do You Know If You Are Making a Difference? by Sarah Morton,Ailsa Cook in PDF and/or ePUB format, as well as other popular books in Social Sciences & Public Policy. We have over one million books available in our catalogue for you to explore.
Information
Table of contents
- Cover
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- List of Figures and Tables
- Acknowledgements
- Preface
- 1 Why is it so hard to know if you are making a difference?
- 2 Why complexity thinking can help you understand public services
- 3 What data and evidence do you need to see what difference you are making?
- 4 Owning your initiative’s outcomes and impacts
- 5 Embrace the complex context
- 6 Clarify the change you want to see
- 7 Get going on your data, evidence and feedback improvement journey
- 8 Tracking progress towards outcomes and impacts
- 9 Telling the story of the difference your work makes
- 10 Using this approach in different contexts and sectors
- 11 Becoming an outcome- and impact-focused organisation
- References
- Index