Lean for Service Organizations and Offices
A Holistic Approach for Achieving Operational Excellence and Improvements
- 249 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
Lean for Service Organizations and Offices
A Holistic Approach for Achieving Operational Excellence and Improvements
About this book
Service organizations and offices worldwide are beginning to realize that only those companies that are efficient and able to meet the changing needs of customers will survive the fierce competition of the marketplace. Adopting lean puts anyone in a position more likely to build an intimate relationship with customers and build a foundation of operational excellence. Lean as a philosophy is new to the service companies, and many of them struggle to find the correct approach for its adoption. Many declare early victory after a few successful projects only to realize that the benefits do not sustain over a period of time. This happens because they do not really know what it takes for a holistic lean implementation in a service organization.!--nl--Lean has the ability to address a wide range of problems faced by service companies, such as: complexity reduction, sales force productivity enhancement, operations risk control, cost leadership, combining scale with flexibility, service excellence and improving employee morale & involvement. Many of the principles discussed in the book are based on the author's first-hand experience in lean implementation. Being from a practitioner's viewpoint, Lean for Service Organizations and Offices is light on theory and heavy on application, exactly what's needed for a holistic and comprehensive lean transformation. Read an interview with the author in The Hindu.
Frequently asked questions
- Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
- Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Information
Table of contents
- Lean for Service Organizations and Offices
- List of Figures, Tables, and Exhibits
- Preface
- Note to Readers
- 1 Introduction
- 2 Blueprint for Implementation
- 3 Anchors
- 4 Lean Breakthroughs
- Appendix A Assessment of the Lean Management System: The DEB-LOREX Index
- Appendix B Template for Management Report after LMS Assessment Based on the DEB-LOREX Model
- References