eBook - ePub

Improving Productivity and Service in Depot Businesses

Name: Improving Productivity and Service in Depot Businesses
ISBN: 9781000821338

How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction

Colin Woodland,

202 pages
English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

Improving Productivity and Service in Depot Businesses

How Haulage, 3PL, and Service Companies Can Increase Quality and Customer Satisfaction

Colin Woodland,

About this book

This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts – although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard – but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager – front-line to COO – will identify with and grasp that these are fundamental areas and that, if improvement can be sustained, will deliver better service to customers and enhanced profit in both local and business levels. The key areas examined are:

People management

Fleet management

Route scheduling

Optimisation of non-productive (on-depot) time

Driver debrief

Customer service and complaint management and measurement

Key performance indicators

The operating rhythm

Continuous improvement

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Yes, you can access Improving Productivity and Service in Depot Businesses by Colin Woodland in PDF and/or ePUB format, as well as other popular books in Business & Business General. We have over one million books available in our catalogue for you to explore.