Unlocking the Power of Your QMS

Keys to Business Performance Improvement

John (Jack) E. West, Charles A. Cianfrani

• Publisher: ASQ Quality Press
• Year: 2005
• Print ISBN:
  9780873895927
• eBook ISBN:
  9780873890748
• Topic: Business
• Subtopic: Operations
• Index: Business

Some organizations just get by. While they may realize some successes over time, they often aren't traceable to the organization's quality management system (QMS). Other organizations can trace performance improvements to their QMSs, and therefore are able to sustain and expand upon them. Working from the tenet that performance improvement is too important to be left to chance, the authors of Unlocking the Power of Your QMS have meticulously combed the most fundamental, globally accepted quality standards and criteria, and have culled 12 principles that can serve as a foundation for mature quality management systems. Next, through an assessment by top management, the mission, vision, and business model of the organization are determined and aligned with these 12 principles.West and Cianfrani make the case that "…there is nothing an organization can do that can have more benefit than the development and deployment of its principles." This book not only convinces you, it provides you with the guidelines you need to dramatically improve performance in your organization.

Table of contents

• Cover
• Title page
• CIP data
• Contents
• Acknowledgments
• Introduction
• 1 The Principles Behind Quality Management Systems
• 2 Engage Top Management
• 3 Shift the Focus from Internal Operations to the External Customer
• 4 Achieve Alignment
• 5 Use Process Management Techniques
• 6 Embrace Continual Improvement
• 7 Change Your Thinking on Corrective Action and Preventive Action
• 8 Change the Way You Audit
• 9 Self-Assessment
• 10 Revitalize the Organization
• Reflections
• Notes
• Index