5S for Service Organizations and Offices

A Lean Look at Improvements

Debashis Sarkar

• Publisher: ASQ Quality Press
• Year: 2006
• Print ISBN: 9780873896771
• eBook ISBN: 9780873891158
• Topic: Business
• Subtopic: Operations
• Index: Business

5S is a simple and immensely practical approach to quality improvement which, when implemented effectively, can transform the fabric of a company. Traditionally used in manufacturing companies for little more than housekeeping, its latent power has yet to be leveraged by service companies. Author Debashis Sarkar has pioneered a blueprint for 5S implementation that can take service organizations to greater heights. The principles can also be applied to offices, education institutes, hospitals, and also manufacturing companies who wish to adopt 5S to its full potential. Immensely practical and hands-on, this book is based on the author's experience in catalyzing an enterprise-wide 5S implementation in India's largest private sector bank, spread across more than 700 locations not only in India but also in places such as Canada, Singapore, Dubai, and London. This change initiative touched more than 15, 000 people and had the involvement of employees across all levels of the organization. The book is based on all that he applied and learnt during this massive roll out. 5S can be converted to a management practice when implemented as a change initiative involving the organization at all levels, from the CEO to the process associate. Implementation requires an all-encompassing workplace system comprising structure, people, processes, practices, and infrastructure. Such a holistic implementation moves 5S away from being just another methodology and to an intervention that can change the hearts and minds of the employees, irrespective of the state of maturity of the organization in improvements. Includes numerous templates that can be used to implement the ideas contained in the book.

Table of contents

• Cover
• Title page
• CIP data
• Table of Contents
• List of Figures, Tables, and Exhibits
• Preface
• Introduction
• Chapter 1 5S Demystified
• Chapter 2 Prerequisites for Deployment
• Chapter 3 Deployment Steps
• Chapter 4 Enablers for Sustentation, Measures of Performance, and Approach to Deployment
• Chapter 5 Certification
• Chapter 6 Challenges in Deployment and Root Causes of Workplace Disorganization
• Appendix A File Label—Box Files
• Appendix B File Label—Flat Files and Registers
• Appendix C Kanban Card
• Appendix D Period Sticker
• Appendix E Key Label
• Appendix F Tray Label
• Appendix G Blue Tag
• Appendix H Blue Tag Register—Review Format
• Appendix I Blue Tag Register
• Appendix J Master Index
• Appendix K Location Index
• Appendix L Ownership Matrix
• Appendix M Need-Want Matrix—Deployment
• Appendix N Need-Want Matrix
• Appendix O Autonomous Maintenance Calendar
• Appendix P Bin Card
• Glossary
• Further Reading
• Index