eBook - PDF

Managing Service Delivery Processes

Name: Managing Service Delivery Processes
Author: Jean Harvey

Linking Strategy to Operations

Jean Harvey,

369 pages
English
PDF
Available on iOS & Android

eBook - PDF

Managing Service Delivery Processes

Linking Strategy to Operations

Jean Harvey,

About this book

The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, quasi-professionals, and technical workers laboring in all spheres, from law to medicine, and accounting to engineering. It draws its theory and examples from these professional services and many more, with hands-on end-of-chapter exercises on all topics. A framework is presented for understanding how a set of shared fundamental beliefs drives the best-in-class professional service organizations in their learning, which is the source of sustained competitive advantage. Products and processes can be imitated or copied, but learning faster than your competition cannot. Processes create the benefits customers want by delivering the service, or by making this delivery possible in one way or another. The notions, methods, and tools presented in this book present readers with a perspective on their work they most likely never envisaged, and which will lead to a marked improvement in their effectiveness.

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Yes, you can access Managing Service Delivery Processes by Jean Harvey in PDF and/or ePUB format, as well as other popular books in Business & Operations. We have over one million books available in our catalogue for you to explore.