Quality Function Deployment and Lean Six Sigma Applications in Public Health
eBook - PDF

Quality Function Deployment and Lean Six Sigma Applications in Public Health

  1. 225 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Quality Function Deployment and Lean Six Sigma Applications in Public Health

About this book

The public health industry has recognized the value of continuous improvement. Quality Improvement (QI) teams are engaged across the country in identifying root causes of the issues which prevent us from providing the best public health services to communities and individuals. The tools of quality, when used effectively, will truly make a difference in the public's health. It is time to take a more advanced approach for cross functional and long-term improvements that will achieve the systems level results the public deserves.The purpose of this book is to introduce the concepts embedded in Quality Function Deployment (QFD) and Lean Six Sigma to help Public Health professionals in their implementation of quality improvement within their agencies. The tools and techniques of QFD and Lean Six Sigma can help problem solving teams by providing insight into customer needs and wants, the design and development of customer centric processes, and mapping value streams. Both QFD and Lean Six Sigma focus on doing the most with the resources we have.The methods in this text are the next step to harness the energy, enthusiasm, hard work, and dedication of our public health workforce to make a lasting difference. By effectively expanding the use of QI tools and techniques, we can, and will, improve our nation's health and the health of the many communities we serve.

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Yes, you can access Quality Function Deployment and Lean Six Sigma Applications in Public Health by Grace L. Duffy,John W. Moran in PDF and/or ePUB format, as well as other popular books in Medicine & Biotechnology in Medicine. We have over one million books available in our catalogue for you to explore.

Information

Publisher
ASQ Quality Press
Year
2010
Print ISBN
9780873897877
eBook ISBN
9780873891905
Topic
Medicine
Subtopic
Biotechnology in Medicine

Table of contents

  1. Cover
  2. Title page
  3. Copyright page
  4. Table of Contents
  5. Figures and Tables
  6. Preface
  7. Acknowledgments
  8. Introduction
  9. 1 The Continuum of Quality Improvement in Public Health
  10. 2 Introduction to Quality Function Deployment and Lean-Six Sigma
  11. 3 An Integrated QI Approach: QFD and LSS Support Macro, Meso, Micro
  12. 4 Customer Focus: Revitalizing Your Organization to Become Customer Centric
  13. 5 Process Analysis and Waste Reduction
  14. 6 Using the Language of Senior Management: The Bottom Line
  15. 7 Milestones and Measures: Interim and Final Reporting
  16. 8 Lean-Six Sigma: “Faster, Better, Smarter”
  17. 9 The House of Lean-Six Sigma Tools and Techniques
  18. 10 Incremental Versus Redesign Strategies
  19. 11 Developing the QFD Team
  20. 12 Conducting a QFD Study
  21. 13 Navigating the QFD Matrices
  22. Appendix A The Matrix of Matrices
  23. Appendix B QFD Software
  24. Appendix C List of QFD Reference Books
  25. About the Authors
  26. Index