Mapping Work Processes
eBook - PDF

Mapping Work Processes

  1. 113 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

About this book

This peerless best-seller is a hands-on, step-by-step workbook of instructions on how to create flowcharts and document work processes. No other book even comes close in teaching practitioners these crucial techniques. The most noticeable change in this second edition is the inclusion of several new types of process maps. While the basic, straightforward flowchart is still extensively used, it has been supplemented by a number of other types, all of which serve different purposes. The authors have therefore expanded the variety of charts taught. All the mapping techniques have also been updated, the mapping exercise itself is put into a larger context, and organizational examples from many different industries are used throughout to help readers understand real-life applications of the material presented. Also new is an example case study carried throughout the entire book to illustrate the construction and use of the different types of process maps.

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Yes, you can access Mapping Work Processes by Bjørn Andersen,Tom Fagerhaug,Bjørnar Henriksen in PDF and/or ePUB format, as well as other popular books in Business & Operations. We have over one million books available in our catalogue for you to explore.

Information

Year
2002
Print ISBN
9780873896870
eBook ISBN
9780873898027
Edition
2
Subtopic
Operations

Table of contents

  1. Cover
  2. Title page
  3. CIP data
  4. Table of Contents
  5. List of Figures and Tables
  6. Preface
  7. Chapter 1 Why Map Work Processes?
  8. Chapter 2 Different Approaches to Mapping Work Processes
  9. Chapter 3 The Process of Mapping a Process
  10. Chapter 4 Creating a Stakeholder Map
  11. Chapter 5 Creating a Value Chain Map/ High-Level Process Model
  12. Chapter 6 Creating a Basic Flowchart
  13. Chapter 7 Creating a Cross-Functional Flowchart
  14. Chapter 8 Creating a Bottleneck Map/ Flowchart with Load Statistics
  15. Chapter 9 Using the Process Maps
  16. Appendix Process Definition Template
  17. Recommended Reading
  18. Glossary
  19. Index