Process Driven Comprehensive Auditing

A New Way to Conduct ISO 9001:2008 Internal Audits

Paul C. Palmes

• Publisher: ASQ Quality Press
• Year: 2009
• Print ISBN: 9780873897549
• eBook ISBN: 9780873895903
• Edition: 2
• Topic: Business
• Subtopic: Auditing
• Index: Business

This book was written for the novice internal auditor and for the experienced auditor in search of a more meaningful approach. The goal is to provide an easy-to-understand method for conducting a highly effective audit.Process Driven Comprehensive Auditing simplifies a complex series of actions through examination and guided application of Shewhart and Deming's PDCA Cycle. PDCA—the acronym for Plan, Do, Check, Act—is at the foundation of the ISO 9001: 2008 Standard, but until now has been relegated to second-tier status as a basic auditing approach. However, the power of PDCA is first and foremost its ability to be easily understood. When harnessed to the task of training new auditors, PDCA provides an easy-to-follow and consistent model for true process auditing. Process Driven Comprehensive Auditing takes more than its name from the letters of the PDCA cycle: Comprehensiveness is vital to excellence in auditing, and PDCA is a comprehensive approach to improvement of any process. By combining a series of general questions drawn from many elements of the ISO 9001: 2008 standard with a cross reference guide to particular elements such as Purchasing, Design, Production Control and Calibration, the methods presented in this book offer a practical and uncomplicated starting point for any first time auditor and also for those already familiar with the details of the standard. COMMENTS FROM OTHER CUSTOMERS Average Customer Rating (5 of 5 based on 1 review) "This book is a must for anybody interested in conducting truly value-added audits. I have been using Paul Palmes' method for over 3 years with very good results. The audits conducted following this method have became a management tool. Highly recommended!" A reader in Austin, Texas

Table of contents

• Cover
• Title page
• Copyright
• Contents
• Preface
• Acknowledgments
• Chapter 1 The Auditor’s Journey
• Chapter 2 Plan, Do: The Beginning of the PDCA Cycle
• Chapter 3 Check, Act, and the Process Model: Completing the Cycle
• Chapter 4 PDCA as a Process: Making the Most of a Good Plan
• Chapter 5 Integrating ISO 9001:2008 Systems and Their Processes
• Chapter 6 ISO 9001:2008 Section 4.1 and PDCA: The Big Picture
• Chapter 7 Imagining an ISO 9001:2008 PDCA Audit: What Questions Would We Ask?
• Chapter 8 The PDCA Audit Master: The Generic ISO 9001:2008 PDCA Audit Tool
• Chapter 9 Integrating ISO Specifics into the Audit
• Appendix A Process Driven Comprehensive Audit
• Appendix B Quality Management Systems: Requirements
• Appendix C Sample Audit
• Glossary
• Index