Using a unique blend of stories, tips, charts, and tables that can be adapted to any organization, this book shares the stories, wisdom, and "silver bullets" gained by two divisions of the Boeing Corporation as they won the Malcolm Baldrige Quality Award. The "silver bullets" are the kernels of management wisdom that set this book apart and provide the simple insights that anyone can adopt. This book uses a systems perspective to provide solutions that will inspire leaders to champion such approaches, while also providing tried and true details and "how-to" applications to the in-house practitioners and consultants.Whether you are looking for tools and techniques to make your organization and processes more effective, or you are starting from scratch, this book provides you with a set of proven approaches to achieving excellence. The insights into excellence and the Baldrige journey that Spong and Collard have mastered have allowed their organizations to celebrate with great processes, loyal customers, engaged employees, high quality products and services, and significant profitability.COMMENTS FROM OTHER CUSTOMERS Average Customer Rating: (5 of 5 based on 1 review) "David Spong is a hero from among the quality gurus of our time...and more than expounding on successful principles, he has practiced them and achieved the highest level of success with them. His and Ms. Collard's book describes their journey, highlights the key criteria and issues they had to address, and provides excellent insight into the 'behind the scenes' debates and agreements that occurred to lead Boeing to demonstrate their absolute and unwavering dedication to the Baldrige framework to start their journey before and continue their journey beyond winning the National Quality Award for manufacturing (1998) and service (2003)." A reader in Warwick, Rhode Island
- 96 pages
- English
- PDF
- Available on iOS & Android
eBook - PDF
The Making of a World-Class Organization
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Table of contents
- Cover
- Praise for This Book
- Title page
- CIP data
- Table of Contents
- List of Figures
- List of Acronyms
- Foreword
- Preface
- Acknowledgments
- Introduction
- Chapter 1 Leadership and the Learning Experience
- Chapter 2 Strategic Planning
- Chapter 3 Customer Satisfaction
- Chapter 4 Measurement, Analysis and Knowledge Management
- Chapter 5 People
- Chapter 6 Process Management
- Chapter 7 Observations on “The Journey”
- Index
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Yes, you can access The Making of a World-Class Organization by E. David Spong,Debbie J. Collard in PDF and/or ePUB format, as well as other popular books in Business & Management. We have over 1.5 million books available in our catalogue for you to explore.