The Practical Guide to People-Friendly Documentation

Adrienne Escoe

• Publisher: ASQ Quality Press
• Year: 2001
• Print ISBN: 9780873895040
• eBook ISBN: 9781636940502
• Topic: Business
• Subtopic: Operations
• Index: Business

This innovative guide brings together practical solutions to the documentation challenges faced by today's organizations. From company policies and desk instructions to Baldrige and the ISO 9000 requirements, it applies a customer and quality-based systems approach to streamlining and managing your documentation system. This second edition is an organized toolbox of powerful methodology and metrics that shows companies how to steer clear of cumbersome and obsolete documentation and gives numerous examples of the tremendous opportunities - and pitfalls - presented by technology such as the Internet and web-based documentation management software.The Society for Technical Communication (STC) awarded this book the Touchstone 2001 award.

Table of contents

• Cover
• Title page
• Copyright
• Dedication
• Contents
• Tables, Figures, and Checklists
• Foreword to the Second Edition
• Foreword to the First Edition
• Preface to the Second Edition
• Preface to the First Edition
• Acknowledgments
• Part I Need
• Part II Implementation
• Part III Application
• Part IV Information Tools
• Appendix A Performance Criteria for Policies and Procedures Writers and Editors
• Appendix B Performance Criteria for Policies and Procedures Word Processing and Secretarial Staff
• Appendix C Resources
• References
• Index