Accountability Through Measurement

A Global Healthcare Imperative

Vahe A. Kazandjan

• Publisher: ASQ Quality Press
• Year: 2002
• Print ISBN: 9780873895675
• eBook ISBN: 9781636940519
• Topic: Mathematics
• Subtopic: Mathematics General
• Index: Mathematics

Accountability Through Measurement: A Global Healthcare Imperative looks at the need for healthcare organizations to become more accountable for their performance. The book discusses the necessary mindset, structures, tools, and communication modes needed for healthcare to be accountable to itself, as well as to external audiences, about its own performance. At the heart of this is the need for a greater degree of disclosure, which in turn requires rigorous methods of measurement. This book places the requirement of disclosure at the center of the accountability mandate and presents concrete ways in which performance can be measured, analyzed, communicated, and used toward performance improvement. This approach does not place the responsibility of accountability on the providers only but makes it a joint effort between the providers and recipients.

Table of contents

• Cover
• Title page
• Copyright
• Table of Contents
• Acknowledgment and Thanks
• Preface
• Introduction
• Chapter 1 The Components of the Accountability Contract
• Chapter 2 Probability and the Appropriation of Process Evaluation
• Chapter 3 Accountability: Challenging the Concept of the Medical Profession
• Chapter 4 Introspective Analysis: The First Step toward a Performance Report
• Chapter 5 Accountability and Report Cards
• Chapter 6 Measurement Strategies toward Accountability
• Chapter 7 Root Cause Analysis and Disclosure
• Chapter 8 Reports from the Field: Studies, Observations, and New Directions
• Chapter 9 Messages to Be Gleaned from the Case Studies
• Chapter 10 Concluding Thoughts
• Suggested Readings
• Contributors
• Index