Ongoing Crisis Communication

Planning, Managing, and Responding

W. Timothy Coombs

• Publisher: SAGE Publications, Inc
• Year: 2021
• eBook ISBN: 9781071816639
• Edition: 6
• Topic: Business
• Subtopic: Public Relations
• Index: Business

Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Sixth Edition includes new coverage of artificial intelligence and risk management, social media, resilience training for the community, and draws upon recent work from management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.

Table of contents

• Cover
• Half Title
• Acknowledgements
• Title Page
• Copyright Page
• Brief Contents
• Detailed Contents
• Preface
• Acknowledgments
• Chapter 1 A Need for More Crisis Management Knowledge
• Chapter 2 Risk as the Foundation for Crisis Management and Crisis Communication
• Chapter 3 The Crisis Mitigation Process: Building Crisis-Resistant and Resilient Organizations
• Chapter 4 Crisis Preparing: Part I
• Chapter 5 Crisis Preparing: Part II
• Chapter 6 Recognizing Crises
• Chapter 7 Crisis Responding
• Chapter 8 Postcrisis Concerns and Epilogue
• Appendix Possible Case Studies
• References
• Index
• About the Author