Quality into the 21st Century
eBook - PDF

Quality into the 21st Century

Perspectives on Quality and Competitiveness for Sustained Performance

  1. 280 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Quality into the 21st Century

Perspectives on Quality and Competitiveness for Sustained Performance

About this book

Many companies that are achieving the most significant business results today, made a shift in focus from the management of quality in the twentieth century to the quality of management in the twenty-first century. The big difference is that these companies focus on quality as a fundamental organization and market-wide strategy for their company's competitiveness. Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance focuses on the call for a more expansive use of quality practices throughout business in the twenty-first century than in their original application in manufacturing. It also calls for a definitive emphasis on the use of quality principles throughout health care, education, technology, medicine and government. The editors complied a collection of papers that focus on the emerging themes in quality including social values, privacy, security, and software quality.

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Yes, you can access Quality into the 21st Century by Gregory H. Watson,Tito Conti,Yoshio Kondo, Gregory H. Watson, Tito Conti, Yoshio Kondo in PDF and/or ePUB format, as well as other popular books in Business & Management. We have over one million books available in our catalogue for you to explore.

Information

Year
2003
Print ISBN
9780873896023
eBook ISBN
9781636940571
Subtopic
Management

Table of contents

  1. Cover
  2. Title page
  3. CIP data
  4. Table of Contents
  5. Foreword
  6. Introduction—The Quality Perspective on Business Competitiveness
  7. Chapter 1 A Strategic View of Organizational Stakeholders
  8. Chapter 2 Customers, Competitors, and Consistent Quality
  9. Chapter 3 Persistent Leadership: A Key to Sustainable Quality
  10. Chapter 4 The Human Dimension: Critical to Sustainable Quality
  11. Chapter 5 Quality Management: Leadership Imperative
  12. Chapter 6 From Continuous Improvement to Continuous Innovation
  13. Chapter 7 Social Developmentsand Their Impact on Quality Performance
  14. Chapter 8 Challenges of e-Commerce: Privacy, Security, and Service
  15. Chapter 9 Case Study: Software Quality in the Development of Linux
  16. Chapter 10 Policy Deployment: Consensus Method of Strategy Realization
  17. Chapter 11 Six Sigma: An Evolving Stage in the Maturity of Quality
  18. Chapter 12 Quality Management: Current Issues and Future Trends
  19. About the Authors
  20. Index