Continual Improvement Assessment Guide

Promoting and Sustaining Business Results

J.P. Russell

• Publisher: ASQ Quality Press
• Year: 2003
• Print ISBN: 9780873896146
• eBook ISBN: 9781636940656
• Topic: Business
• Subtopic: Auditing
• Index: Business

This is the first pocket guide of its kind to bring together auditing techniques and guidelines as a structured systematic program for monitoring and promoting continual improvement. Use this guide to develop an assessment tool for your programs that will ensure there is quantifiable and sustainable improvement and identifiable opportunities. A glossary of terms and appendices, including tools such as Continual Improvement Map for ISO 9001, Continual Improvement Perception Survey, and ISO 9004 Assessment Criteria Checklist, are helpful in applying the principles outlined in this useful pocket guide.

Table of contents

• Cover
• Title page
• CIP data
• Dedication
• Contents
• Preface
• Chapter 1 Why Check Continual Improvement?
• Chapter 2 Continual Improvement Assessment Planning
• Chapter 3 Verifying Continual Improvement
• Chapter 4 Process Auditing for Continual Improvement
• Chapter 5 Reporting Performance and Wealth
• Chapter 6 Assessment for Gaps Compared to Performance Excellence Models
• Chapter 7 Self-Assessment Perception Survey
• Chapter 8 Managing the CIA Program
• Glossary of Selected Terms
• Appendix A Continuous Versus Continual
• Appendix B Required Continual Improvement Records
• Appendix C 8Ds for Solving Problems
• Appendix D PFD Procedure
• Appendix E Continual Improvement Map for ISO 9001
• Appendix F FP Matrix
• Appendix G Costs and FP Matrix
• Appendix H Complaint Costs
• Appendix I Q9004 Function Matrix
• Appendix J Q9004 Assessment Criteria Checklist for Performance Improvement – Example
• Appendix K CI Perception Survey
• Appendix L QMPs
• Appendix M Reporting Findings
• Bibliography
• Index