Enterprise Process Mapping

Integrating Systems For Compliance And Business Excellence

Charles G. Cobb

• Publisher: ASQ Quality Press
• Year: 2004
• Print ISBN:
  9780873896436
• eBook ISBN:
  9781636940663
• Topic: Business
• Subtopic: Operazioni
• Index: Business

Many books on process mapping are oriented around a traditional manufacturing process control environment. The methodology and tools in this book are applicable to any company in any industry that is interested in developing a much more integrated, systems approach to management to dramatically improve their business. The author's previous book, From Quality to Business Excellence: A Systems Approach to Management, explains the philosophy behind this approach. This book provides the "how to" for achieving that level of visualization with a unique combination of theory and tools showing you how to implement enterprise process mapping in a way that will yield significant business value for your organization.!--nl--Comply with quality standards, such as ISO 9001: 2000, and regulatory requirements, such as Sarbanes-Oxley. Develop a unifying view of how an overall business works as a system. Implement a very high impact, well-integrated and cross-functional systems approach to managing all aspects of the business. Understand how all processes and tasks within the organization contribute to achieving the company's overall business goals. Provide a foundation for a systematic and proactive approach to business process improvement that will result in real and tangible improvements in cost and effectiveness.

Table of contents

• Cover
• Title page
• CIP data
• Table of Contents
• Preface
• Acknowledgments
• Chapter 1 Introduction
• Chapter 2 Designing Business Processes
• Chapter 3 Understanding Enterprise Process Mapping
• Chapter 4 Developing Enterprise Process-Mapping Guidelines and Conventions
• Chapter 5 Using Microsoft Visio and the Process Maps Tool
• Chapter 6 Managing Resources and Records
• Chapter 7 Integrating Document Management and Publishing
• Chapter 8 Implementing ISO 9001 and Other Quality Standards
• Chapter 9 Implementing Sarbanes-Oxley and Regulatory Requirements
• Chapter 10 Summary
• Appendix A ProcessMaps Tool Installation and Setup Instructions
• Appendix B A Sample Process-Mapping Session Template
• Index