Correct! Prevent! Improve!

Driving Improvement through Problem Solving and Corrective and Preventive Action

Jeanne Ketola, Kathy Roberts

• Publisher: ASQ Quality Press
• Year: 2009
• Print ISBN: 9780873895750
• eBook ISBN: 9781636940762
• Topic: Business
• Subtopic: Decision Making
• Index: Business

This book is a concise, step-by-step guide that takes the reader through a basic problem-solving process, describing how the concepts of corrective and preventive action are incorporated into this process. An excellent reference for developing, implementing, and maintaining a Corrective and Preventive Action System, this book is designed to help organizations understand the key components that will help them achieve results for their organization.The book covers the philosophy of continual improvement by describing how to use data found within the organization to drive improvement and also provides a useful orientation to corrective and preventive action requirements found within ISO 9001: 2008. Practice problems and case studies help the reader apply their knowledge inside their own organization and can be applied to any industry. Useful forms and flowcharts provide a basic toolkit for improvement.This book will be a helpful to anyone who needs to lead or facilitate problem-solving teams or those who need to implement and maintain corrective and preventive action systems whether you are a quality manager, quality technician, or an ISO coordinator. Examples included in this book can be applied to various industry segments including service, health care and education.

Table of contents

• Cover
• Title page
• CIP data
• Table of Contents
• Introduction
• Chapter 1 Corrective and Preventive Action Overview
• Chapter 2 Getting Started with the Problem-Solving Process
• Chapter 3 Step 1: Describe the Problem
• Chapter 4 Step 2: Investigate the Cause
• Chapter 5 Step 3: Select and Test Solutions
• Chapter 6 Step 4: Implement the Solutions
• Chapter 7 Step 5: Verify and Monitor the Solutions
• Chapter 8 Basic Problem-Solving Tools
• Chapter 9 Importance of Effective Teams in the Problem- Solving Process
• Chapter 10 The Road to Continual Improvement
• Chapter 11 Case Study
• Appendix A Corrective Action Process
• Appendix B Preventive Action Process
• Appendix C Problem Solving at a Glance
• Appendix D Problem Resolution Report
• Appendix E Investigation Action Plan Checklist
• Appendix F Impact Analysis
• Appendix G Continual Improvement Process
• Endnotes
• References
• About the Authors
• Index