
The Strategic Knowledge Management Handbook
Driving Business Results by Making Tacit Knowledge Explicit
- 168 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
The Strategic Knowledge Management Handbook
Driving Business Results by Making Tacit Knowledge Explicit
About this book
The primary purpose of this book is to enable you to implement a strategic KM program in your business and derive business results from it. The contents of this book are relevant to any businessāmanufacturing or service, and also in education, not-for-profit, government, and other types of organizations.This book is written for business leaders and executives. It is particularly addressed to CEOs and senior management to help them understand how they can use KM as a strategy to achieve their business objectives. For KM professionals, the objective of this book is to help them to implement KM with real business results.While this book talks about various concepts related to KM, everything contained in the book is based on first-hand experience of helping the implementation of these concepts at several companies with significant business results, including some Most Admired Knowledge Enterprise (MAKE) award winners. The book largely tells its story through real examples.
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Information
Table of contents
- Also available from ASQ Quality Press:
- Dedication
- List of Figures and Tables
- Foreword
- Preface
- 1 Knowledge Management is Fun
- 2 Knowledge Management: Strategy, Not Technology
- 3 Knowledge Management Processes: The Best Practice Funnel
- 4 360-Degree Knowledge Management
- 5 Ideas, Innovation, and Knowledge Management
- 6 Critical Success Factors for Knowledge Management
- 7 The Seven Enablers to KM: Knowledge Management at BA ServicesāA Case Study
- 8 How to Build a Great Knowledge Management Portal
- 9 360-Degree Knowledge Management and the Balanced Scorecard
- 10 Knowledge Management and Quality
- 11 A Word to the CKO
- 12 A Word to Business Leaders
- 13 Knowledge Management in Government
- 14 Summing It All Up: The Strategic Knowledge Management Framework
- 15 Call to Action
- References
- About the Author