
- 127 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
Easily learn complex business management practices and how to implement them with this concise, painless, and effective text.
Featuring W. Edwards Deming's "14 Points for Managers" and "7 Deadly Diseases of Management"
Among the principles Gary Fellers teaches are those pertaining to manager-employee relationships, interdepartmental coordination, and, above all, quality management. He explains how to remove the stumps of outdated, poorly tested management styles from practice and get back to the business of frontline management.
W. Edwards Deming was a key consultant in management circles, his clients including Ford, GM, and Dow Chemicals. The Deming system was the secret to Japan's economic miracle after World War II. His principles are taught regularly in business schools but rarely reach practical application because of their complexity. Now Fellers transcends these obstacles, putting Deming in a compact volume that speaks to anyone trying to understand why things go wrong.
Praise for Why Things Go Wrong
"Motivating, easy to read, and fast paced." —Ken Blanchard
"Delivers what it promises, bringing back to the basics W. Edwards Deming's forward thinking and far-reaching principles into a format that anyone can apply." —Charles J. Givens, author, SuperSelf
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Information
Table of contents
- Front Cover
- Acknowledgments
- Purpose of This Condensed Book: Not Just Another Deming Text
- Chapter 1: What Are We Up to Here?
- Chapter 2: The Basic Outline
- Chapter 3: Return Pride of Workmanship
- Chapter 4: Take All Steps to Drive Out Fear
- Chapter 5: Eliminate All Banners and Slogans Asking for New Levels of Effort
- Chapter 6: Move in the Direction of Sole Sourcing for All Goods and Services—Stop Buying Based on Price Tag Alone
- Chapter 7: Eliminate Management by the Numbers
- Chapter 8: People Do Work for the Money
- Chapter 9: Cease Dependence on Mass Inspection—Strive for Less After-the-Fact Appraisal
- Chapter 10: Strive for More Constancy of Purpose
- Chapter 11: Do Not Throw the New-Hires to the Wolves
- Chapter 12: Consider People Already on the Job Need More Training
- Chapter 13: Institute Leadership
- Chapter 14: Break Down Barriers between Departments
- Chapter 15: Do Not Rest on Your Laurels-Get Moving
- Chapter 16: Profound Knowledge
- Chapter 17: Review
- Chapter 18: The Obstacles
- Chapter 19: A Few Words Worthy of a Chapter
- Epilogue
- Appendix A: The Interdepartmental Team
- Appendix B: DEMINGS "FOURTEEN POINTS"
- References