eBook - ePub

Beyond Compliance Design of a Quality System

Name: Beyond Compliance Design of a Quality System
Author: Janet Bautista Smith,Robert Alvarez

Tools and Templates for Integrating Auditing Perspectives

Janet Bautista Smith,

Robert Alvarez,

141 pages
English
ePUB (mobile friendly)
Available on iOS & Android

eBook - ePub

Beyond Compliance Design of a Quality System

Tools and Templates for Integrating Auditing Perspectives

Janet Bautista Smith,

Robert Alvarez,

About this book

Next Level Results for Your QMSYou don't just want a compliant quality management system, you want a robust one a QMS that's easy to implement and maintain. Beyond Compliance Design merges two sets of experiencess that of a quality system designer/auditee and that of an external auditor to help you make that possible. Move beyond a focus on checking all the right boxes to the opportunities for continuous improvement, waste reduction, employee engagement, and customer satisfaction and delight.Author Janet Bautista Smith, with the contributions of external auditor, Robert Alvarez, guides you in this process with her models, case studies, lessons learned, and an array of simple tools and templates you can customize for your organization and begin using immediately, including: Implementing layered metrics to align with the auditor's perspective Employing DMAIC analysis to process customer complaints Discovering hidden factories through a Process Grid Walk Addressing common pitfalls of documentation systems with lean solutions Achieving operational compliance and excellence within processes Determining QMS, customer, and auditor satisfaction Fostering synergy among the QMS, customer, and auditor perspectives Engaging management review for critical support

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Yes, you can access Beyond Compliance Design of a Quality System by Janet Bautista Smith,Robert Alvarez in PDF and/or ePUB format, as well as other popular books in Business & Auditing. We have over one million books available in our catalogue for you to explore.