Ultimate Basic Business Skills
eBook - ePub

Ultimate Basic Business Skills

Training an Effective Workforce

  1. 304 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

Ultimate Basic Business Skills

Training an Effective Workforce

About this book

Having a copy of Ultimate Basic Business Skills: Training an Effective Workforce on your bookshelf is like having an on-call business training department. This book offers ready-to-present programs on the most critical frontline business skills every member of your organization needs. Too often training in these basic business areas is ignored in favor of more pressing product or service training. Ultimate Basics Business Skills offers learning professionals everything needed to quickly deploy this valuable training. Lively, scripted half-day programs in more than 20 individual topic areas cover external and internal customer service skills, project management, help in projecting a professional image and working in a team environment, and much more.The book uses the familiar structure of the Trainer's Workshop Series to guide the training sessions and includes all handouts, worksheets, assessments, and PowerPoint slides to allow users to quickly create training targeted specifically for their intended audience. All programs offer enough additional material to allow expanding the program length to suit training needs. Users can easily blend, mix, and match formats and contents to create just the program your organization needs.

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Yes, you can access Ultimate Basic Business Skills by Christee Gabour Atwood in PDF and/or ePUB format, as well as other popular books in Business & Human Resource Management. We have over one million books available in our catalogue for you to explore.

Table of contents

  1. Cover
  2. Title
  3. Copyright
  4. The ASTD Ultimate Series
  5. Content
  6. Preface
  7. Section One: Getting Started
  8. Section Two: Customer Service
  9. Section Three: Interpersonal Skills
  10. Section Four: Basic Business Skills
  11. Section Five: Professionalism
  12. Appendix—Using the Accompanying Compact Disc
  13. For Further Reading
  14. About the Author
  15. Index