101 Habits of an Effective Complainer
eBook - ePub

101 Habits of an Effective Complainer

Helen Dewdney

  1. 204 pages
  2. English
  3. ePUB (mobile friendly)
  4. Available on iOS & Android
eBook - ePub

101 Habits of an Effective Complainer

Helen Dewdney

Book details
Table of contents
Citations

About This Book

Sometimes complaining can be hard. You may need some confidence, it can take time or you just don't know where to start. Although written in a light-hearted style this book packs a punch and will help get you in the perfect frame of mind for complaining effectively."101 Habits of an Effective Complainer" has been designed to improve the way you look at and make complaints. Each page gives you a complaining habit to consider and an example of how and why it empowers you to become more effective in getting the results you want.The foreword from the financial journalist, Paul Lewis, shows how anyone can benefit from this book! Read it cover to cover or dip into it when you need to find some inspiration from its clear examples and entertaining images.

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Information

Publisher
M-Y Books Publishing
Year
2023
ISBN
9780993070440
Topic
Derecho
Subtopic
Derecho del consumo

Table of contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. Dedication
  5. Foreword
  6. Introduction
  7. 1: Keeping calm
  8. 2: Practice
  9. 3: Give compliments too
  10. 4: Improve your health by following these habits
  11. 5: Be polite!
  12. 6: Write, donā€™t phone
  13. 7: Start with the store manager or customer services
  14. 8: Know your legal rights!
  15. 9: Keep evidence
  16. 10: Write well
  17. 11: Have morals
  18. 12: Vent appropriately
  19. 13: Be realistic
  20. 14: Be principled
  21. 15: Be assertive
  22. 16: Be honest
  23. 17: Act quite quickly
  24. 18: Use social media appropriately
  25. 19: Craft your tweet carefully
  26. 20: Make notes
  27. 21: Set the rules
  28. 22: Believe complaining effectively is not negative
  29. 23: Point out helpful feedback
  30. 24: Donā€™t be opportunistic
  31. 25: Be persistent!
  32. 26: Take names in phone calls
  33. 27: Make a log of your calls so you can follow up in writing
  34. 28: Be methodical
  35. 29: Donā€™t fabricate!
  36. 30: Write drafts
  37. 31: Get proof of receipt of the complaint
  38. 32: Be conļ¬dent
  39. 33: Be prepared
  40. 34: Be succinct
  41. 35: Donā€™t complain about subjective matters
  42. 36: Be objective
  43. 37: Know what you want to achieve
  44. 38: Be organised
  45. 39: Rehearse
  46. 40: Be brave about taking things further
  47. 41: Mean business
  48. 42: Use hashtags sparingly!
  49. 43: Annotate conversations
  50. 44: Donā€™t become extreme
  51. 45: Donā€™t apologise
  52. 46: Challenge misleading sales
  53. 47: Watch your language!
  54. 48: Donā€™t exaggerate or push your luck
  55. 49: Explain the impact
  56. 50: Make it simple for the company
  57. 51: Put in the effort
  58. 52: Check what the company offers you is legally correct
  59. 53: Donā€™t threaten anything outside of acceptable processes
  60. 54: Donā€™t keep on endlessly on Twitter!
  61. 55: Do your research
  62. 56: Be forceful!
  63. 57: Be formal
  64. 58: Donā€™t accept the ļ¬rst offer!
  65. 59: Donā€™t relinquish rights!
  66. 60: Keep to your agreements
  67. 61: Have high standards for customer service
  68. 62: Donā€™t become a serial complainer
  69. 63: Have a positive mindset
  70. 64: Donā€™t be afraid!
  71. 65: Bring loyalty into play
  72. 66: Use ā€œredressā€
  73. 67: Donā€™t copy consumer people/organisations into tweets or emails
  74. 68: Donā€™t record phone calls
  75. 69: Fight against the warranty argument
  76. 70: Have a ļ¬gure in mind
  77. 71: Go for the reputation
  78. 72: Go for more than the legal minimum
  79. 73: Challenge terms and conditions!
  80. 74: Give praise to staff who handled part of the complaint well
  81. 75: Be prepared to negotiate
  82. 76: Keep expectations high
  83. 77: Persevere
  84. 78: Donā€™t be sarcastic
  85. 79: Be mindful of complaints procedures
  86. 80: Admit mistakes!
  87. 81: Keep a correspondence chain
  88. 82: Donā€™t whinge
  89. 83: Have a bank of good adjectives
  90. 84: Learn some key phrases
  91. 85: Refuse to be called a professional complainer
  92. 86: Use appropriate writing formats
  93. 87: Be ready for the unexpected
  94. 88: Donā€™t get involved in wasting time doing things the trader should be doing
  95. 89: Donā€™t worry about the response
  96. 90: Take not getting what you want in your stride
  97. 91: Differentiate complaints
  98. 92: Be creative at times
  99. 93: Prove your purchase
  100. 94: Donā€™t be jealous
  101. 95: Stick to your guns
  102. 96: Beat poor systems and processes
  103. 97: Blame the correct people/place
  104. 98: Be sensible
  105. 99: Have a sense of purpose
  106. 100: Respond to offers
  107. 101: Celebrate your success!
  108. Acknowledgements
  109. About the Author