101 Habits of an Effective Complainer

Helen Dewdney

• Publisher: M-Y Books Publishing
• Year: 2023
• eBook ISBN:
  9780993070440
• Topic: Diritto
• Subtopic: Comportamento dei consumatori

Sometimes complaining can be hard. You may need some confidence, it can take time or you just don't know where to start. Although written in a light-hearted style this book packs a punch and will help get you in the perfect frame of mind for complaining effectively."101 Habits of an Effective Complainer" has been designed to improve the way you look at and make complaints. Each page gives you a complaining habit to consider and an example of how and why it empowers you to become more effective in getting the results you want.The foreword from the financial journalist, Paul Lewis, shows how anyone can benefit from this book! Read it cover to cover or dip into it when you need to find some inspiration from its clear examples and entertaining images.

Table of contents

• Cover Page
• Title Page
• Copyright
• Dedication
• Foreword
• Introduction
• 1: Keeping calm
• 2: Practice
• 3: Give compliments too
• 4: Improve your health by following these habits
• 5: Be polite!
• 6: Write, don’t phone
• 7: Start with the store manager or customer services
• 8: Know your legal rights!
• 9: Keep evidence
• 10: Write well
• 11: Have morals
• 12: Vent appropriately
• 13: Be realistic
• 14: Be principled
• 15: Be assertive
• 16: Be honest
• 17: Act quite quickly
• 18: Use social media appropriately
• 19: Craft your tweet carefully
• 20: Make notes
• 21: Set the rules
• 22: Believe complaining effectively is not negative
• 23: Point out helpful feedback
• 24: Don’t be opportunistic
• 25: Be persistent!
• 26: Take names in phone calls
• 27: Make a log of your calls so you can follow up in writing
• 28: Be methodical
• 29: Don’t fabricate!
• 30: Write drafts
• 31: Get proof of receipt of the complaint
• 32: Be confident
• 33: Be prepared
• 34: Be succinct
• 35: Don’t complain about subjective matters
• 36: Be objective
• 37: Know what you want to achieve
• 38: Be organised
• 39: Rehearse
• 40: Be brave about taking things further
• 41: Mean business
• 42: Use hashtags sparingly!
• 43: Annotate conversations
• 44: Don’t become extreme
• 45: Don’t apologise
• 46: Challenge misleading sales
• 47: Watch your language!
• 48: Don’t exaggerate or push your luck
• 49: Explain the impact
• 50: Make it simple for the company
• 51: Put in the effort
• 52: Check what the company offers you is legally correct
• 53: Don’t threaten anything outside of acceptable processes
• 54: Don’t keep on endlessly on Twitter!
• 55: Do your research
• 56: Be forceful!
• 57: Be formal
• 58: Don’t accept the first offer!
• 59: Don’t relinquish rights!
• 60: Keep to your agreements
• 61: Have high standards for customer service
• 62: Don’t become a serial complainer
• 63: Have a positive mindset
• 64: Don’t be afraid!
• 65: Bring loyalty into play
• 66: Use “redress”
• 67: Don’t copy consumer people/organisations into tweets or emails
• 68: Don’t record phone calls
• 69: Fight against the warranty argument
• 70: Have a figure in mind
• 71: Go for the reputation
• 72: Go for more than the legal minimum
• 73: Challenge terms and conditions!
• 74: Give praise to staff who handled part of the complaint well
• 75: Be prepared to negotiate
• 76: Keep expectations high
• 77: Persevere
• 78: Don’t be sarcastic
• 79: Be mindful of complaints procedures
• 80: Admit mistakes!
• 81: Keep a correspondence chain
• 82: Don’t whinge
• 83: Have a bank of good adjectives
• 84: Learn some key phrases
• 85: Refuse to be called a professional complainer
• 86: Use appropriate writing formats
• 87: Be ready for the unexpected
• 88: Don’t get involved in wasting time doing things the trader should be doing
• 89: Don’t worry about the response
• 90: Take not getting what you want in your stride
• 91: Differentiate complaints
• 92: Be creative at times
• 93: Prove your purchase
• 94: Don’t be jealous
• 95: Stick to your guns
• 96: Beat poor systems and processes
• 97: Blame the correct people/place
• 98: Be sensible
• 99: Have a sense of purpose
• 100: Respond to offers
• 101: Celebrate your success!
• Acknowledgements
• About the Author