Hotel Front Office Management
eBook - PDF

Hotel Front Office Management

  1. 512 pages
  2. English
  3. PDF
  4. Available on iOS & Android
eBook - PDF

Hotel Front Office Management

About this book

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

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Yes, you can access Hotel Front Office Management by James A. Bardi in PDF and/or ePUB format, as well as other popular books in Business & Hospitality, Travel & Tourism Industry. We have over one million books available in our catalogue for you to explore.

Information

Publisher
Wiley
Year
2011
Print ISBN
9780470637524
eBook ISBN
9781118135792
Edition
5
Topic
Business
Subtopic
Hospitality, Travel & Tourism Industry
Index
Business

Table of contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Contents
  5. Preface
  6. Acknowledgments
  7. 1: Introduction to Hotel Management
  8. 2: Hotel Organization and the Front Office Manager
  9. 3: Effective Interdepartmental Communications
  10. 4: Property Management Systems
  11. 5: Systemwide Reservations
  12. 6: Revenue Management
  13. 7: Guest Registration
  14. 8: Managing the Financials
  15. 9: Guest Checkout
  16. 10: Preparation and Review of the Night Audit
  17. 11: Managing Hospitality
  18. 12: Training for Hospitality
  19. 13: Promoting In–House Sales
  20. 14: Security
  21. 15: Executive Housekeeping
  22. Glossary
  23. Index