Hotel Management and Operations

Michael J. O'Fallon, Denney G. Rutherford

• Publisher: Wiley
• Year: 2015
• Print ISBN: 9780470177143
• eBook ISBN: 9780470552872
• Edition: 5
• Topic: Business
• Subtopic: Hospitality, Travel & Tourism Industry
• Index: Business

Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; "As I See It" and "Day in the Life" commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.

Table of contents

• Cover
• Title Page
• Copyright
• Contents
• Preface
• Contributors
• Acknowledgments
• Chapter 1: Overview
• Chapter 2: Organization
• Chapter 3: General Managers: A View at the Top
• Chapter 4: Operations—Rooms
• Chapter 5: Operations: Housekeeping, Engineering, and Security
• Chapter 6: Food and Beverage Division
• Chapter 7: Marketing and Associated Activities
• Chapter 8: Financial Control and Information Management
• Chapter 9: Human Resources Policy Management
• Index