![]()
Oracle Enterprise Manager Grid Control 11gR1: Business Service Management
![]()
Table of Contents
Oracle Enterprise Manager Grid Control 11gR1: Business Service Management
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Support files, eBooks, discount offers, and more
Why subscribe?
Free access for Packt account holders
Instant updates on new Packt books
Preface
What this book covers
What you need for this book
Who this book is for
Conventions
Reader feedback
Customer support
Errata
Piracy
Questions
1. Business Service Management: An Overview
Complexity in data centers
Modeling
DBA perspective: An example
Composite view: An example
Business view: An example
Target modeling
Systems and groups modeling
Services modeling
System-based service model
Synthetic transaction-based service model
Information Technology Infrastructure Library guidelines
Summary
2. Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1
Oracle Enterprise Manager concepts
Flavors of Oracle Enterprise Manager
OEM Database Control
OEM application server and Fusion Middleware Control
OEM Grid Control (GC)
OEM Grid Control 11gR1 architecture
Oracle management agent
Local monitoring
Remote monitoring
Oracle Management Service (OMS) and console
Target modeling
Target discovery
Agent-monitored and repository targets
Availability management
Performance management
Alerts
Target home page
Passive and active monitoring
Composite targets
Group targets
System targets
Service targets
Service-level management
Product and management focus areas in OEM 11gR1
Summary
3. Modeling Groups and Systems
Groups modeling with OEM Grid Control
Types of groups in OEM Grid Control
Integrator defined group types
Group types and availability management
Creating groups in OEM Grid Control
Normal group
General tab
Charts tab
Columns tab
Dashboard tab
Privilege propagating group
Converting normal groups to privilege propagating groups and vice versa
Redundancy group
Target type selection
General tab
Monitoring and managing group targets
Group home page
General region
Alerts region
Blackout region
Policy Violations region
Security Policy Violations region
Recommended Security Patches region
Related Links region
Redundancy group home page
Group monitoring
Configuration change monitoring
Monitoring selected metrics of members
Charts and historical metric trends
Group management
Access management
Administration of members
Editing a group
Systems modeling with OEM Grid Control
Types of system targets in OEM Grid Control
System targets and availability management
Creating system targets in OEM Grid Control
Creating a system target flow
Components tab
Topology tab
Charts tab
Columns tab
Dashboard tab
Monitoring and managing system targets
System home page
Services region
System charts
System administration
System components
System topology
Configure system
Summary
4. Modeling Services
Service modeling with OEM Grid Control
Introduction to services
Business services as targets in OEM Grid Control
Passive and active monitoring
Passive monitoring
Active monitoring
Business service availability management
Introduction to service availability
Availability based on system
Key components
Availability based on service test
Key beacons
Key tests
Service targets supported in OEM Grid Control
Web application
Forms application
Generic service
Aggregate service
Out of box custom services
Creating services based on a system target
Creating generic services based on a system
Create generic service: General step
Create generic service: Availability step
Create generic service: Performance metrics step
Create generic service: Usage metrics step
Create generic service: Review step
Creating services Using command-line scripts
Monitoring services
All services page
Status column
Performance alerts
Usage alerts
System details
Key tests
Monitoring beacons
Generic service home page
General section
Key component summary region
All service alerts region
Performance and usage region
Key test summary region
Service charts tab
System tab
Topology tab
Service blackouts
Creating a service blackout
Properties step
Schedule step
Review step
Availability status history
Editing services
System configuration
Availability definition
Root cause analysis
Configuration
Service failure: Diagnostics using root cause analysis
Automatic root cause analysis
Manual root cause analysis
Summary
5. Service Modeling Using Synthetic Transactions
Active monitoring with OEM Grid Control
Introduction to active monitoring
Beacons
Service tests
Licensing information
Creating services based on service tests
Creating Generic Service based on host ping test
Creating Generic Service: General step
Creating Generic Service: Availability step
Creating Generic Service: Service test step
Creating Generic Service: Beacons step
Creating Generic Service: Performance metrics step
Creating Generic Service: Usage metrics step
Creating Generic Service: Review step
Creating services based on command-line scripts
emcli create_service verb
Prominent service test types
Host ping service test type
FTP service test type
HTTP ping service test type
LDAP service test type
Web service (SOAP/REST) service test type
Other test types
Custom script test type
Advanced service test type: Web transaction
Web transaction recording
Steps and step groups
Web transaction playback options
Debugging issues related to web transactions
Monitoring services based on service tests
All Service page
Generic Service home page
Key test summary section
Test Performance tab
Monitoring all service tests and all beacons
Monitoring a single service test: Test home page
Configuring metric thresholds and collection frequency for service test metrics
Past changes and pending changes
Monitoring beacon Targets
Beacon home page
Beacon monitored targets
Watch Lists
Host ping using network watch list
HTTP ping using URL watch list
Ad hoc execution using the Test option
Summary
6. Modeling Service Metrics
Metric collection using OEM Grid Control
Metrics
Collection interval
Metric thresholds and alerts
Service target metrics
Availability
Performance metrics
Usage metrics
Business metrics
Metric promotion for service targets
Metric promotion based on system components
Metric promotion based on service tests
Service metric creation using OEM Grid Control console
Performance metrics
Usage metrics
Service metric creation using command line
emcli set_metric_promotion verb
Editing service target metrics
Configuring metric collections and advanced settings
Monitoring service metrics
Monitoring metrics in the service home page
Monitoring metrics in the charts page
Monitoring service metric alerts
Service metric alerts in service target home page
Service metric alert details
Diagnosing metric promotion issues
Manual diagnostics
Diagnostics using promoted metrics diagnostics doctor
Summary
7. Service-Level Management
Service-level agreements
Service-level management
Service-level management in OEM Grid Control
Service-level rule
Metrics used for service-level computation
Actual Service-level (%) computation
Defining service-levels in OEM Grid Control
Expected service-level ...
