
- 304 pages
- English
- ePUB (mobile friendly)
- Available on iOS & Android
About this book
This book reveals the hidden and potentially misleading nature of measurements, empowering readers to avoid making critical business decisions that are harmful, unreasonable, unwarranted, or plain wrong. Decision makers in business and government are more reliant than ever on measurements, such as business performance indicators, bond ratings, Six-Sigma indicators, stock ratings, opinion polls, and market research. Yet many popular statistical and business books and courses relating to measurement are based on flawed principles, leading managers to the wrong conclusions—and ultimately, the wrong decisions. misLeading Indicators: How to Reliably Measure Your Business provides something unique and invaluable: trustworthy tools for judging measurements. Each chapter illustrates the four key principles for reliable measurements: sufficient background information, accuracy and precision, reasonable inferences, and reality checks in different situations. After the three fundamental methods of measuring are defined, the authors expand to the application and interpretation of measurements in specific areas, including business performance, risk management, process, control, finance, and economics. This book supplies essential information for managers in business and government who depend on accurate information to run their organizations, as well as the consultants who advise them.
Frequently asked questions
- Essential is ideal for learners and professionals who enjoy exploring a wide range of subjects. Access the Essential Library with 800,000+ trusted titles and best-sellers across business, personal growth, and the humanities. Includes unlimited reading time and Standard Read Aloud voice.
- Complete: Perfect for advanced learners and researchers needing full, unrestricted access. Unlock 1.4M+ books across hundreds of subjects, including academic and specialized titles. The Complete Plan also includes advanced features like Premium Read Aloud and Research Assistant.
Please note we cannot support devices running on iOS 13 and Android 7 or earlier. Learn more about using the app.
Information
Table of contents
- Cover
- Title
- Copyright
- Dedication
- Contents
- Preface
- Acknowledgments
- One: What Indicators Indicate
- Two: Counting, Recounting, and Miscounting
- Three: Measuring Accurately with Instruments
- Four: Rating, Scoring, and Ranking Reliably
- Five: How People React to Measurements
- Six: Why Performance Dashboards Mislead
- Seven: Focusing Employees with Measurements
- Eight: Going Against the Flow: Navigating Changing Data Streams
- Nine: How Averages Distort Indicators
- Ten: Opposing Views: Are You Being Misled?
- Eleven: Misleading Ourselves with Measurements of Risk
- Notes
- Bibliography
- Index